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The 'Quin House is a multi-award-winning modern private social club in Back Bay that brings together a diverse mix of interesting and interested members of all ages, industries, and backgrounds to forge meaningful connections, expand lives and create a community of impact.
A vibrant, reimagined hospitality venture intended to enrich the lives of those who join, the club is based on the core principles of providing a place in the city that embraces diversity & inclusivity, stimulating experiences in programming, amazing food and beverage, beautiful design, top-notch hospitality and philanthropy.
PRIMARY RESPONSIBILITIES
Providing a warm, welcoming greeting to our members and their guests. Ensure that members are seated in a timely manner in accordance with The Quin service standards and ensuring high member satisfaction and an exceptional dining experience.
ABOUT THIS ROLE
- Provides leadership and instills a culture and work environment based upon respect, providing opportunities for staff to learn, grows and develops their abilities through training of employees, creating a positive, productive working environment
- Understands all policies, procedures, standards, specifications, guidelines for The Quin
- Greet and seat members with a smile at appropriate tables in a timely manner
- Be attentive of members’ needs
- Assist in providing a pleasant dining experience
- Assist in collection of credit cards from members and servers as needed.
- Answer the telephone/take reservations/properly inform guests of all offerings
- Ensure quality control of menus regarding cleanliness and appearance
- Perform opening and closing duties according to established side work checklist
- Have a complete knowledge of standards of service
- Have a thorough knowledge of menus and current specials in all applicable venues
- Assist servers in the servicing of guests as needed
- Assume 100% responsibility for the quality of services provided
- Fill in where needed to ensure guest service standards and efficient operations
- Ensure overall guest satisfaction.
- Assist in the investigation of member complaints regarding food quality and service
- Ability to assist in other related food and beverage outlets if and when required
- Assume additional tasks assigned to you by your direct supervisor or any manager of The Quin that are reasonable requests
WHO WE ARE LOOKING FOR
- Experience in a hotel or restaurant experience preferred
- Service oriented style with professional presentations skills
- Maintain high standards of personal appearance and grooming
- A strong team player who supports their team and embraces ownership, accountability, and responsibility for the team’s work
- Ability to learn and master NorthStar POS
- Excellent oral and written communication skills
- Detail oriented, good prioritization and follow up skills
- Basic understanding of Health and Safety, Food Hygiene and Employment Legislation
- Open availability and flexibility to work according to the needs of the business
- Comfortable with WORD
- High School Diploma or equivalent
- Open availability and flexibility to work according to the needs of the business
- Strong computer skills and proficiency with Microsoft Office Suite
- High School Diploma or equivalent
- Strong written and verbal English skills, additional languages are a plus
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