Site: Massachusetts Eye and Ear Infirmary

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Under the direction of the Director of Clinical Operations, Clinical Manager, and Lead Ophthalmic Technicians, the Ophthalmic Assistant provides both clinical and administrative support to ensure efficient patient care within the outpatient ophthalmology clinic. This role prepares patients for examinations and diagnostic testing, maintains exam room readiness, and partners with ophthalmologists, orthoptists, residents, and other clinical staff to deliver a seamless patient experience.

Essential Functions
-Prepare patients for ophthalmic examinations and diagnostic testing.
-Obtain and document patient history, chief eye complaint, medications, and relevant ocular and medical history in the electronic health record.
-Coordinate patient flow throughout the clinic, adjusting testing sequences as needed to support efficient operations.
-Perform ophthalmic testing, including color vision and glare/brightness assessments.
-Maintain exam rooms, equipment, and clinical supplies to ensure readiness for patient care.
-Follow established infection prevention and control policies and procedures.
-Adhere to professional standards, organizational policies, and all applicable federal, state, local, and accreditation requirements.

Qualifications

Education

High School Diploma or equivalent required.

Can this role accept experience in lieu of a degree?

Licenses and Certifications

Certified Ophthalmic Assistant (COA) certification through the Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO) required.

Experience

0–1 year of experience as an Ophthalmic Assistant in a supervised clinical setting preferred.

Knowledge, Skills, and Abilities

Knowledge of medical terminology.
Strong patient service and interpersonal communication skills.
Ability to understand and follow verbal and written instructions.
Ability to collaborate effectively with patients, providers, and interdisciplinary team members.
Strong critical thinking, problem-solving, and organizational skills.
Ability to remain adaptable and maintain a positive, goal-oriented approach in a fast-paced clinical environment.
Proficiency with Microsoft Office Suite and Adobe Acrobat.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

243-245 Charles Street

Scheduled Weekly Hours

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$28.40 - $40.64/Hourly

Grade

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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Ophthalmic Assistant Certified