Senior Practice Assistant - Thoracic Surgery

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

What You’ll Do

• Provide dedicated administrative support to assigned Thoracic Surgery physicians and help manage their day-to-day practices
• Coordinate office visits, surgical procedures, radiology testing, pre-operative testing, and post-operative appointments
• Manage physician calendars, schedules, and administrative needs
• Coordinate financial clearance, insurance authorizations, referrals, and required surgical documentation
• Assist with phone triage, patient check-in/check-out, and patient registration
• Serve as a key point of contact for patients and families, helping guide them throughout their surgical journey
• Maintain accurate patient information and utilize Epic, including OpTime, Patient Gateway, and other electronic systems
• Partner with physicians, nurses, administrative staff, and external providers to ensure seamless care coordination
• Support billing, financial, and insurance-related processes associated with patient and surgical services

What You’ll Bring

• High school diploma or GED required; additional education, secretarial certification, or relevant administrative training preferred. Equivalent combinations of education and experience will be considered.
• 3–5 years of administrative, medical office, or healthcare support experience required
• Previous surgical scheduling experience and knowledge of insurance authorizations, referrals, and specialty practice operations strongly preferred
• Experience supporting physicians or providers in a fast-paced clinical environment preferred
• Strong organizational skills with the ability to confidently manage complex schedules and competing priorities
• Excellent communication, interpersonal, and customer service skills with a patient-centered approach
• Advanced computer skills; experience with Epic, including OpTime, and Patient Gateway preferred
• Knowledge of healthcare operations, medical terminology, managed care, patient financial services, and applicable healthcare regulations
• Ability to work independently, exercise sound judgment, maintain confidentiality, and collaborate effectively with a multidisciplinary team

Schedule & Work Model

• Hours: 8:30 a.m.–5:00 p.m.
• Hybrid: Opportunity to work remotely 1 day per week

Benefits

At Mass General Brigham, employees have access to a comprehensive benefits package designed to support health, financial well-being, work-life balance, and professional growth.

Benefits include:

• Medical, dental, and vision coverage
• Retirement and savings programs
• Paid time off (PTO)
• Life, AD&D, and disability insurance
• Tuition assistance
• Employee Assistance Program and counseling resources
• Child and dependent care support
• Additional voluntary benefits and employee perks

Compensation

Starting pay is $22/hour, with the opportunity for a higher rate based on your individual experience and qualifications.

Pay Range

Grade

Mass General Brigham Competency Framework