Berklee Online Student Finance Assistant

In order to participate in Berklee Student Employment, a student must fulfill the following requirements:

• Current student at Berklee College of Music or Boston Conservatory at Berklee.

• Enrolled at least half-time in a degree, diploma, or certificate-seeking undergraduate or graduate program. Summer is the only semester in which a student can maintain employment without being enrolled. In this case, the student must be pre-registered for the upcoming fall semester. This exception does not apply to fall or spring semesters.

• Have a valid United States Social Security Number (SSN).

• Remain in “valid” Visa status as applicable.

• A minimum 2.0 cumulative GPA. Students in their first semester can work, even though they do not have an official GPA until the completion of their first semester.

• Federal Work Study student may apply.

• In good disciplinary standing.

• Must be located in the U.S.

For complete program details, please go to our website: www.berklee.edu/se.

Essential Duties and Responsibilities: 

• Compile financial reports using Google Sheets and Microsoft Excel
• Enter financial transactions with accuracy, including refunds, payments, and vouchers 
• Contact students via email and phone regarding account credits, outstanding balances due, and refund or payment instructions 
• Follow up with third party payers regarding outstanding invoices
• Update biographic information in multiple information systems 
• Review and edit HTML email templates in Salesforce 
• Assist with incoming email and phone communications from prospective and current students and families as needed 
• Provide information about available financial aid and payment options
• Assist with account-related questions regarding tuition statements, payments, payment plans, balances, financial holds, refunds, and 1098-T tax documents
• Record holiday out of office voicemail greetings 
• Assist students with financial policy questions related to add/drop procedures and refunds 
• Audit and analyze students accounts to verify the information is current and accurate 
• Assist the Military Affairs teams with data collection, data entry, and account audits as needed 
• Perform special projects and create ad-hoc reports as requested

Required Skills and Knowledge: 

• Microsoft Office / Google GSuite experience, especially with Excel & Sheets
• Great communication and organizational skills
• Customer service oriented
• Able to follow instructions
• Reliable and prompt
• Attention to detail 
• Self-Starter

Amount of Hours: 6-12 hours/week 

Required Application Materials: Resume & Cover Letter

Hourly Rate: $16.45

Hiring Manager: Dan Reifsteck