Hardware Technology Support Assistant

In order to participate in Berklee Student Employment, a student must fulfill the following requirements:

• Current student at Berklee College of Music or Boston Conservatory at Berklee.

• Enrolled at least half-time in a degree, diploma, or certificate-seeking undergraduate or graduate program. Summer is the only semester in which a student can maintain employment without being enrolled. In this case, the student must be pre-registered for the upcoming fall semester. This exception does not apply to fall or spring semesters.

• Have a valid United States Social Security Number (SSN).

• Remain in “valid” Visa status as applicable.

• A minimum 2.0 cumulative GPA. Students in their first semester can work, even though they do not have an official GPA until the completion of their first semester.

• Federal Work Study student may apply.

• In good disciplinary standing.

• Must be located in the U.S.

For complete program details, please go to our website: www.berklee.edu/se.

Duties and Responsibilities include:

• Deliver and receive various hardware from the computer repair center of IT Services and/or faculty and staff offices.

• Refer more complex problems to the Desktop Deployment Consultant or other higher-level technical staff personnel for resolution as appropriate.

• Maintain a high degree of responsiveness to faculty and staff.

• Other duties as assigned.

Knowledge and Skills Required:

• Ability to respectfully communicate using knowledgeable descriptions that are simple to understand.

• Excellent organizational skills and the ability to stay punctual.

• Demonstrated knowledge of Macintosh operating systems and hardware.

• Positive demeanor and attitude shown through both face-to-face and digital communication.

• Interest in providing high-quality and respectful customer service to College faculty and staff.

• The ability to gracefully transition from student to College employee and effectively represent Berklee Technology Support Services when serving this function.

Hourly Rate: 16.97

Hiring Manager: Dean Gasinowski