Online Grocery Pick-Up Clerk

Responsibilities

Essential Job Functions:

·       Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.

·       In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.

·       Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.

·       In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.

·       E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.

·       Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.

·       Adhere to local, state, and federal laws, food safety procedures, and company guidelines.

·       Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.

·       Read and follow directions given in the note section

·       Ensure quality and freshness of all items chosen

·       Communicate with customers via a portable phone and respond to calls in a professional and timely manner

·       Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars

·       Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.

·       Process the orders through the point of sale (POS) system

·       Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock

·       Maintain organization and cleanliness of staging areas and equipment

·       Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor

·       Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair

·       Perform required opening and closing procedures

·       Assist in training new e-Commerce team members

·       Meet/exceed productivity standards

·       Ability to work cooperatively in high paced and sometimes stressful environment.

·       Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

·       Ability to act with honesty and integrity regarding customer and business information.

·       Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

·       Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

·       Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Qualifications

The final rate of pay is determined at store level based on prior equivalent work experience.

To support and reward our hardworking and friendly associates, we offer much more than just a paycheck. We strive to feed your future by offering the ingredients you need to create your own recipe for success at work and in life. Our associates receive a full plate of benefits that promote their physical, emotional and financial well-being, including access to competitive health care and retirement benefits, paid time off, mental health resources, associate discounts and opportunities to learn, grow and advance. Our associates also get to help us make a difference in our communities through our Zero Hunger | Zero Waste and Framework for Action: Diversity, Equity and Inclusion plans. Visit the thekrogerco.com to learn more about our work in the communities we serve and how our associates help us be a good neighbor.

Below is a list of some of the benefits we offer our associates.

Health & Well-being Benefits:

• Health care benefits
• Paid time off such as vacation, sick leave, and parental leave
• Mental and emotional support resources through our Employee Assistance Program

Financial Benefits:

• Participation in a 401(k) plan and/or participation in a Taft-Hartley pension fund, subject to certain eligibility requirements
• Group term life insurance eligible, depending on varying criteria by location and subject to certain eligibility requirements
• Potentially bonus eligible depending on varying criteria by location
• Associate discounts

Growth and Development Benefits:

• Tuition assistance, college scholarships and educational leave of absence, depending on varying criteria by location and subject to certain eligibility requirements
• Robust internal training and development resources to grow your career

We want the best for associates and our customers, and together, we strive to create a welcoming and engaging environment where you’ll love to work. If you are interested in becoming a valued member of our team, apply now. We look forward to getting to know you!