Junior Project Support (desktop service support)

Manning Global, an Internationally renowned staffing and managed services organization specializing in providing staffing solutions for leading corporations in AI, IT & Telecoms, Engineering, Digital Media, Automotive and Renewable Energy is hiring for its own expanding team a Junior Project Support (desktop service support) to join its managed services project in France.

Key Responsibilities:

• Provide on-site technical support for desktop computers, laptops, printers, and other peripherals
  

• Install, configure, and maintain desktop operating systems and applications
  

• Troubleshoot hardware and software issues and provide timely resolution
  

• Provide video, audio technology support
  

• Technical Preparation and Equipment Setup: Responsible for technical preparations before the meeting, including but not limited to setting up and testing audio-visual equipment, ensuring stable network connections, and installing and testing meeting software (such as Zoom, Teams, etc.). Also, prepare contingency plans to address potential technical failures.
  

• Meeting Execution and Technical Support: Provide real-time technical support during the meeting, addressing any technical issues that participants may encounter, such as login difficulties, audio-visual problems, etc. Monitor the progress of the meeting to ensure that all technical equipment is functioning properly and that the meeting proceeds smoothly.
  

• Maintain all the infrastructure environment, including meeting room, server room, application system, IT platform, etc.
  

• Inspect server room, meeting room in a daily basis
  

• Manage and maintain servers, network devices, and storage systems
  

• Monitor system performance and implement performance tuning and optimization
  

• Support Network Core, Firewalls, Switches, Routers, VPNs, Wireless Access Points, and other associated network equipment
  

• Monitor IT platform and network quality System, platform and network troubleshooting, tracking and detection, and assistance in testing and repairing
  

Experience/Qualifications: 

• Must have STEM educational background
  

• Prior IT-related work experience is not mandatory, as we provide on-the job training for IT-related skills.
  

• Video editing skills are required.
  

• Knowledge in technical support for desktop computers, laptops, printers, and other peripherals.
  

• Understanding of network architecture and security principles.
  

• High level of commitment, initiative and independent work organization
  

• Good work attitude and strong willingness to learn
  

• Fluent in English and Mandarin