Automotive Service BDC Agent

Description

Automotive Service BDC Agent

Performance Toyota Bountiful – Bountiful, UT
Full-time | $18/hr + Bonus Opportunities

Performance Automotive is a high-volume, multi-brand dealer group serving the Greater Bountiful area with top brands like Ford, Honda, and Toyota. We’re hiring reliable and dependable Automotive Service Business Development Center (BDC) Agents to join our team at Performance Toyota Bountiful.

What You’ll Do

• Make outbound calls to schedule service appointments
• Answer inbound service calls in a professional and friendly manner
• Respond to customer emails and inquiries promptly
• Use internal scheduling tools to book and confirm service appointments
• Maintain strong customer relationships and provide exceptional service
• Meet or exceed daily call and booking targets (100+ calls/day)
• Handle customer concerns calmly and professionally
• Support our Utah and Ohio stores 

Schedule

• Monday–Friday 9 am - 6:00 pm with a 1-hour lunch
• Rotating Saturdays (extra day off during the week when working Saturday)
• Sundays off
• Full-time
• In-person (no remote option)

Pay

• Starting at $18/hour + bonus opportunities
• Additional performance-based bonuses available

Benefits

• 401(k)
• Health, dental, and vision insurance
• Paid time off
• Flexible scheduling
• Employee discounts
• Referral bonus program

Why Join Us?

We offer a positive, fast-paced work environment where customer service is key and results are rewarded. If you’re a motivated team player with a drive to succeed and a knack for communication, we want to hear from you.

A smile changes the delivery of everything.
Apply now and take the next step in your career with Performance Automotive.

Requirements

What We’re Looking For

• 1–3 years of customer service experience
• Strong phone and verbal communication skills
• Proven experience with high-volume outbound calling
• Call center experience preferred but not required
• Bilingual (Spanish-speaking) is a plus
• Ability to work a full time schedule
• Reliable and dependable
• Positive attitude, organized, and detail-oriented
• Valid driver’s license preferred
• Must pass substance screening