Who We Are

Coastal Forest Products is an independent wholesale specialty building products distributor headquartered in Bow, NH. Since 1983, Coastal has been proudly serving an extensive dealer network of retail lumberyards throughout New England and beyond. We're in an exciting stage of growth and we're looking for driven, detail-oriented professionals to grow with us as we build for the future.

Job Overview: EWP Sales Operations Lead

The role of the EWP Sales Operations Lead is primarily responsible for managing day-to-day EWP (Engineered Wood Products) Inside Sales operations – quoting, order entry, and customer support – while also assisting with forecasting, pipeline reviews, and departmental process improvement recommendations. The ideal candidate will not only have a strong understanding of engineered wood products, but also their structural and architectural applications.

Employee Benefits Include:

Paid Time Off -120 hours PTO upon hire
Medical, Dental, and Vision Benefits
Retirement Savings Plan-401(k) with 4% Company Match
Company-Paid Holidays, Disability Benefits, Life Insurance, FSA Benefit
Employee Discount on Building Materials, Employee Assistance Program

Job Responsibilities

Manages and tracks day-to-day quoting and order entry.
Answers in-bound department calls and responds to product and order questions.
Maintains internal plan documentation, entering information and calculations as needed.
Notifies customers of any shipment issues and coordinates resolution.
Generates reports for Outside Sales Representatives.
Works closely with internal sales and operations stakeholders on reporting and analysis.
Creates and processes Return Material Authorizations (RMAs).
Serves as a product knowledge resource for customers and internal teams.
Provides day-to-day support to EWP Team as well as consultative sales training to increase customer value.
Collaborates with field sales on complex orders.
Assists with department procedures development and process improvement recommendations.
Leads weekly forecast and pipeline review meetings with EWP Department Lead.
Assists the Department Head with lead-time analysis to support accurate customer timelines.

Required Qualifications & Experience

2+ years of experience in inside sales, sales operations, order management, customer service, or a related support function.
Experience in the building materials or construction industry is preferred but not required (training will be provided)
Excellent customer service, negotiation & relationship-building skills, with the ability to collaborate effectively across departments and with field sales.
Strong organizational skills and attention to detail, with the ability to manage competing priorities and meet project deadlines.
Excellent written and verbal communication skills.
Strong ability to analyze sales data, prepare reports, and support forecasting and performance tracking.
Proficiency in Microsoft Office Suite; experience with CRM systems is a plus.
Adaptable, proactive, and willing to take on additional responsibilities as departmental needs evolve.

Education

College degree or equivalent job-related work experience.

On Site Location Requirement: This position works on-site 100%, Monday through Friday, 8:00am- 5:00PM at our headquarters in Bow, New Hampshire.

Job Type: Full-time/Exempt

Working at Coastal also gives you access to additional perks such as:

Access to on-site fitness center
Access to on-site golf simulator
Product training and professional development opportunities

Ready to build your future with us? Apply today and join the Coastal team! We look forward to receiving your application.

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