Pickleball Club Operations & Member Services Associate

Location: Pickleball Kingdom – Tinton Falls, NJ

Pickleball Kingdom Tinton Falls is seeking an energetic, dependable, and customer-focused individual to join our team.

This is more than a traditional front desk position. We're looking for someone who understands pickleball, enjoys engaging with people, and can confidently manage multiple responsibilities in a busy sports facility.

You'll play an important role in delivering outstanding customer service, promoting memberships and club programs, resolving member concerns, and keeping club operations running smoothly.

Key Responsibilities

Member Experience & Customer Service

Welcome members and guests and create a friendly, professional atmosphere.
Manage player check-ins, court reservations, cancellations, and scheduling inquiries.
Answer phone calls and respond promptly to member questions.
Resolve customer concerns professionally while consistently applying club policies.
Build positive relationships with members and encourage continued engagement.

Membership Sales & Club Engagement

Explain membership options, benefits, pricing, and club programs to prospective members.
Proactively identify opportunities to promote memberships, clinics, leagues, tournaments, and events.
Assist prospective members with registration and membership enrollment.
Encourage members and guests to participate in club activities.

Daily Club Operations

Independently manage front desk operations during assigned shifts.
Multitask effectively during busy periods, balancing check-ins, calls, reservations, and customer needs.
Monitor court schedules, coordinate player activities, and help sessions start on time.
Consistently enforce club policies, including reservations, cancellations, attendance, and facility rules.
Handle routine operational issues independently and escalate complex matters appropriately.
Maintain an organized, clean, and welcoming front desk and club environment.

Required Qualifications

Basic knowledge of pickleball, including rules, scoring, and common playing formats.
Previous customer-facing experience in customer service, hospitality, retail, fitness, or recreation.
Strong communication and interpersonal skills.
Proven ability to multitask and prioritize competing responsibilities.
Comfortable promoting memberships, explaining pricing, and recommending club programs.
Confidence handling customer complaints and enforcing policies professionally.
Ability to work independently, exercise sound judgment, and take initiative.
Comfortable using computers, reservation software, and point-of-sale systems.
Dependable, punctual, organized, and professional.

Preferred Qualifications

Experience playing pickleball or working in a sports or recreational facility.
Experience with membership sales, customer retention, or upselling services.
Familiarity with court scheduling, reservation systems, or club management software.
Experience independently managing a customer-facing operation.

What Makes Someone Successful Here?

We're looking for someone who is:

Customer-focused: Enjoys helping people and creating positive experiences.
Organized and adaptable: Can confidently manage several tasks at once.
Proactive: Identifies problems and takes initiative without constant supervision.
Confident and professional: Can explain and enforce policies while maintaining positive member relationships.
Sales-minded: Comfortable introducing memberships and encouraging participation in club programs.
Passionate about pickleball: Understands the game and enjoys being part of an active sports community.

If you're a motivated, reliable team player who enjoys pickleball, working with people, and taking ownership of your responsibilities, we'd love to hear from you!

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