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Zoecklein Law P.A. is a Florida-based law firm focused on probate, estate planning, Medicaid planning, and trust and estate litigation. We are a client-centered, growth-oriented firm committed to delivering high-level legal services with professionalism, accountability, and clear communication. Our team operates with a strong sense of ownership and collaboration, and we are continuing to expand across Florida.
POSITION SUMMARY
We are seeking an organized, proactive office coordinator to oversee daily office needs and supervise our intake team. This hands-on role combines team leadership, answering calls, completing intakes, and delivering a professional, welcoming client experience. Prior law firm experience is required.
KEY RESPONSIBILITIES
• Coordinate daily office operations, administrative needs, and front desk coverage.
• Supervise and train the intake team, monitor performance, and ensure timely follow-up.
• Answer calls, complete intakes, schedule consultations, and follow up on pending retainers.
• Deliver exceptional customer service and resolve or escalate client concerns.
• Lead team meetings, communicate priorities, and hold staff accountable for follow-through.
• Maintain accurate CRM records and coordinate client handoffs with attorneys and staff.
• Support billing by answering basic invoice questions, sending payment reminders, and routing billing concerns.
• Keep leadership informed of team performance and operational needs.
QUALIFICATIONS
• Prior law firm experience and supervisory or team leadership experience.
• Strong customer service, communication, and telephone skills.
• Excellent organization, sound judgment, and consistent follow-through.
• Ability to manage competing priorities and hold employees accountable professionally.
• Prior conversion experience
We are seeking an organized, proactive office coordinator to oversee daily office needs and supervise our intake team. This hands-on role combines team leadership, answering calls, completing intakes, and delivering a professional, welcoming client experience. Prior law firm experience is required.
KEY RESPONSIBILITIES
• Coordinate daily office operations, administrative needs, and front desk coverage.
• Supervise and train the intake team, monitor performance, and ensure timely follow-up.
• Answer calls, complete intakes, schedule consultations, and follow up on pending retainers.
• Deliver exceptional customer service and resolve or escalate client concerns.
• Lead team meetings, communicate priorities, and hold staff accountable for follow-through.
• Maintain accurate CRM records and coordinate client handoffs with attorneys and staff.
• Support billing by answering basic invoice questions, sending payment reminders, and routing billing concerns.
• Keep leadership informed of team performance and operational needs.
QUALIFICATIONS
• Prior law firm experience and supervisory or team leadership experience.
• Strong customer service, communication, and telephone skills.
• Excellent organization, sound judgment, and consistent follow-through.
• Ability to manage competing priorities and hold employees accountable professionally.
• Prior conversion experience
• Proficiency with Microsoft Office, CRM platforms, and legal practice management systems; PracticePanther and Pipedrive experience preferred.
• Ability to handle confidential information with discretion.
Zoecklein Law P.A. is an Equal Opportunity Employer and participates in E-Verify.
                                                    NO AGENCIES PLEASE!
• Ability to handle confidential information with discretion.
Zoecklein Law P.A. is an Equal Opportunity Employer and participates in E-Verify.
                                                    NO AGENCIES PLEASE!
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