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Job Description: Gift Shop Attendant
Department: Merchandise
Reports To: Merchandise Manager
Position Type: Hourly
Position Summary
The Gift Shop Attendant is responsible for creating a welcoming and enjoyable shopping experience for guests while maintaining the daily operations of the gift shop. This position assists guests with purchases, operates the point-of-sale system, maintains merchandise displays, and ensures the shop remains clean, organized, and fully stocked. The ideal candidate is friendly, dependable, detail-oriented, and enjoys providing excellent guest service.
Essential Duties & Responsibilities
Welcome guests and provide friendly, engaging customer service.
Assist guests with locating merchandise, answering product questions, and making purchasing decisions.
Operate the cash register and point-of-sale (POS) system accurately.
Process cash, credit card, and other payment transactions.
Maintain an organized, clean, and visually appealing retail environment.
Restock merchandise and ensure shelves and displays are properly maintained.
Assist with receiving, unpacking, tagging, and organizing new inventory.
Monitor merchandise levels and communicate restocking needs to management.
Maintain accurate cash handling procedures and follow register closing procedures.
Promote merchandise, special offers, and featured products.
Assist with opening and closing duties as assigned.
Follow all company policies, safety procedures, and guest service standards.
Perform other duties as assigned.
Qualifications & Requirements
Previous retail or customer service experience preferred, but not required.
Strong communication and interpersonal skills.
Friendly, positive attitude and a willingness to assist guests.
Basic math skills and the ability to handle cash transactions accurately.
Ability to work independently and as part of a team.
Reliable attendance and punctuality.
Ability to work flexible schedules, including weekends, holidays, and evenings as needed.
Physical Requirements
Ability to stand and walk for extended periods.
Ability to bend, reach, and lift merchandise as needed.
Ability to lift and carry up to 30 pounds.
Ability to perform repetitive tasks associated with stocking, merchandising, and operating a register.
Guest Experience Expectations
Every Gift Shop Attendant plays an important role in creating a memorable guest experience. Employees are expected to demonstrate a positive attitude, maintain a welcoming environment, and represent the organization in a friendly and professional manner.
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