Position Title: Donor Relations and Volunteer Coordinator

Department: Development

Reports To: Director of Philanthropy and Communications

Start Date: ASAP

Employment Class: Full-time, Year-round

Pay Status: Non-exempt

Hours Per Week: 40 hr (32 hr hours in-person, in-office required)

Location: Breckenridge, CO

Language English (Spanish, strongly preferred)

Hiring Pay Range: $27.00/hr-$28.50/hr

Position Overview

The Donor Relations & Volunteer Coordinator is the warm, organized heart of FIRC’s community of supporters. Volunteers keep our Food Markets and Thrift Store running and extend our reach across Summit County, and donors make our work possible. This role brings those two communities together, making sure every person who gives their time or money feels welcomed, valued, and connected to our mission.

As a member of the Development team, the Coordinator leads our volunteer program while supporting individual giving, helping turn great volunteer experiences into lasting relationships with FIRC, both as volunteers and as donors.

We are looking for a relationship builder who sees volunteers and donors as people first: someone who remembers names, notices milestones, and follows up personally. The right person is organized, detail-oriented, and proactive, thrives in a fast-paced environment, and is passionate about serving our community. You will work closely with the Development team and with program staff across FIRC.

Our benefits include:

Five weeks of paid time off per year (flexible and fixed), and additional personal time off as well as paid holidays. Time off accrual rate increases with tenure.
Medical, dental, and vision insurance with employer contribution for employees and eligible dependents (some plans are covered 100% by employer, multiple buy-up options available)
Health Savings Account (HSA) and Flexible Spending Account (FSA) for health and dependent care expenses.
Life Insurance and AD&D, covered by employer
Employee Assistance Program (EAP) and mental wellness support
Short- and Long-Term Disability (STD, LTD)
Voluntary Benefits (Accident Plan, Hospital Indemnity, Critical Illness, and Legal Plan)
403(b) Retirement plan
Paid training and professional development opportunities
Discounted ski passes and access to shared ski medallion
Local recreation discounts and perks

Key Responsibilities

Volunteer Program

Recruit volunteers through outreach to schools, businesses, faith communities, service clubs, and other partners, and coordinate group and corporate volunteer days
Create and manage weekly volunteer schedules for the Food Markets and Thrift Store, working with program staff to forecast needs and ensure coverage
Serve as the main point of contact for volunteers, managing inquiries, intake, onboarding, training, required paperwork, and safety requirements, including food safety
Maintain the volunteer handbook, role descriptions, and training materials, and use feedback and surveys to keep improving the volunteer experience
Build personal relationships with volunteers and recognize their contributions throughout the year, including during National Volunteer Week

Help plan and run an annual donor recognition event, including guest lists, invitations, logistics, and follow-up

Development Support and Donor Relations

Enter and maintain accurate donor and volunteer records in FIRC’s CRM and volunteer software, including gift entry, data quality, and monthly reconciliation with Finance
Prepare timely gift acknowledgments and tax receipts, and coordinate thank-you calls, notes, and other donor stewardship
Support the annual fund, year-end campaign, and Development events
Identify volunteers interested in giving and donors interested in volunteering, and help the Development team turn those connections into lasting relationships
Produce a quarterly volunteer report and share volunteer data and stories with the Marketing team and grant writer
Track donor milestones and giving history to help the team recognize loyal supporters

Communications Support

Draft volunteer newsletter content, gather volunteer stories and photos, working with the Marketing team on visuals and distribution
Keep volunteer opportunity listings current on FIRC’s website and community volunteer boards

Other Responsibilities

Provide coverage for programs and events at multiple locations as needed, including some weekends
Maintain strict confidentiality of donor, volunteer, and client information
Attend all-staff trainings and meetings
Other duties as assigned

Qualifications

Required

High school diploma or GED
At least one year of experience in volunteer coordination, donor relations, human services, nonprofit work, customer service, or a related field (paid or volunteer)
A genuine people person: warm, patient, and attentive to the individual, with excellent interpersonal skills and confidence speaking in front of groups
Able to work with a diverse group of people and maintain an inclusive, welcoming environment for all volunteers
Highly organized and detail-oriented, with accurate data entry and strong follow-through
Flexible, adaptable, and able to pivot in a high-need, ever-changing environment
Strong written and verbal communication skills in English; bilingual in Spanish strongly preferred
Proficient technology skills, including Microsoft Office, and the ability to learn FIRC's volunteer and donor management software
Availability to work occasional evenings or weekends for events and special needs
Year-round reliable transportation, and current state-required auto insurance
CO Driver’s License, with an acceptable driving record (to drive FIRC’s vehicles)
Candidates will be subject to a professional reference check and a post-offer criminal background check

Preferred

Experience with a donor CRM (such as Raiser's Edge NXT) or volunteer management software
Event planning experience
Familiarity with Summit County and its community organizations

Physical requirements of the position include:

Use of hands to handle, feel, grasp, and operate objects and tools, and reach and lift with hands and arms
Hand-eye coordination is necessary to operate computers and various pieces of equipment
The employee is frequently required to stand, walk, stoop, kneel, crouch, and twist
The employee must frequently lift and/or move up to 30 pounds

Our work environment:

The work environment described here is representative of what must be met by an employee while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate but varies due to programs and staffing on site. While performing the duties of this job, the employee may work in other meeting spaces where variable conditions could exist.

About us:

Serving the residents and workforce of Summit County since 1993, FIRC (Family & Intercultural Resource Center) is a non-profit organization that believes everyone should be able to create and maintain a stable life in the high-cost-of-living rural mountain community. We provide vital basic needs services that help 1 of 3 residents and workers access healthy food, afford housing, navigate healthcare challenges, and create the connections and stability needed to work, stay, and succeed.

FIRC is an Equal Opportunity Employer

FIRC is committed to building a diverse, equitable, and inclusive community, and we seek to recruit, develop, and retain the most talented people from a wide variety of backgrounds. We prohibit discrimination and harassment of any kind based on race, color, national or ethnic origin, sex, gender identity or expression, sexual orientation, pregnancy, age, religion, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local laws.

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