Position Title: Thrift Store Assistant Manager

Department: Food & Thrift

Reports To: Food and Thrift Manager

Start Date: ASAP

Employment Class: Full-time, Year-round

Pay Status: Exempt

Hours Per Week: 40

Location: Breckenridge, CO (In-person required)

Schedule: Tuesday-Saturday (schedule may change depending on operational needs)

Language Requirement: Bilingual in English and Spanish, required
Hiring Pay Range: $58,000 - $60,000 (candidates will be hired within this range)

Age Requirement for this Role: 25 years of age or older (for agency vehicle insurance eligibility)

Job summary:

The Thrift Store Assistant Manager oversees day-to-day operations and continued growth of FIRC's Thrift Store. This role manages the Thrift Store staff and handles administrative, data, and financial tasks and collaborates with internal teams and local partners to support basic needs and wraparound services. This position requires in-person work Tuesday–Saturday, including some evenings.

Our benefits include:

Five weeks of paid time off per year (flexible and fixed), and additional personal time off as well as paid holidays. Time off accrual rate increases with tenure.
Medical, dental, and vision insurance with employer contribution for employees and eligible dependents (some plans are covered 100% by employer, multiple buy-up options available)
Health Savings Account (HSA) and Flexible Spending Account (FSA) for health and dependent care expenses.
Life Insurance and AD&D, covered by employer
Employee Assistance Program (EAP) and mental wellness support
Short- and Long-Term Disability (STD, LTD)
Voluntary Benefits (Accident Plan, Hospital Indemnity, Critical Illness, and Legal Plan)
403(b) Retirement plan
Paid training and professional development opportunities
Discounted ski passes and access to shared ski medallion
Local recreation discounts and perks

The person we are looking for will:

Demonstrate strong attention to detail and proactive problem-solving skills while providing calm, consistent leadership in fast-paced, customer-facing environments
Exhibit exceptional customer service
Follow established systems and procedures consistently, and look for ways to improve them

Primary duties:

Oversee all Thrift Store operations in partnership with the Food & Thrift Manager, including opening and closing procedures, staff coverage, safety and loss prevention, donation intake and processing, merchandising, POS and cash management, and continuous operational improvement
Hire, train, supervise, and schedule staff, providing cross-training of duties and clear operational expectations
Support the orientation and training of thrift volunteers, helping set clear expectations, foster a welcoming environment, and ensure volunteers are prepared to support daily store operations and donation flow
Work with the Food & Thrift Manager to continually assess logistics, workflows, and operational strategies to meet agency and community needs
Ensure effective and consistent use of POS systems, Salesforce, and other technology platforms to support thrift store operations, including keeping the POS item catalog and pricing up to date.
Demonstrate understanding of monthly and annual budgeting, revenue tracking, pricing strategies, and spend-down management
Prepare timely and accurate monthly reports on sales, donations, and operational data, and use them to identify areas for improvement
Maintain awareness of resale, thrift, consignment, and retail trends to support store operations
Manage the inventory rotation and markdown schedule to keep merchandise moving on the sales floor
In collaboration with the Marketing team, plan and carry out a monthly marketing calendar for the Thrift Store, including social media content (English and Spanish), in-store promotions, and seasonal sales campaigns
Serve as the primary point of contact for thrift store and staffing emergencies

Responsibilities include but are not limited to:

Uphold and promote FIRC’s mission, vision, and values
Create, maintain and implement Thrift Store Standard Operating Procedures
Work with staff to ensure appropriate maintenance, cleanliness and safety of the facilities, equipment, and vehicles
Oversee clothing donations and deliveries from community partners
Attend and conduct staff and team meetings, quarterly all-staff trainings, and professional development
All other duties as assigned, job requirements may change

General requirements of the position include:

High school diploma or GED required
At least 2 years of management experience in retail or 3+ years in a supervisory position in a related field
Effectively demonstrate strong written and verbal communication skills in English and Spanish
Experience in POS Systems (Square), local retail competition, pricing strategies and merchandising techniques
Proficient in Microsoft Office suite, required. Salesforce, Bloomerang, Square, preferred.
Excellent customer service skills, communication, active listening and speaking skills
Ability to work a retail schedule, which may include some hours in the evening and weekends.
Must be 25 years of age or older, per vehicle insurance standards
CO’s valid driver's license (not permit), with a clean and acceptable record per our insurance standards.
Candidates may be subject to an MVR check before an employment offer
Candidates may be subject to a background check post-offer of employment
Ability to interact with people of all ages and cultural backgrounds, with a commitment to advancing inclusiveness and equity through each of FIRC’s programs

Physical requirements of the position include:

Use of hands to handle, feel, grasp, and operate objects and tools, and reach and lift with hands and arms
The employee must frequently lift and/or move up to 50 pounds
Hand-eye coordination is necessary to operate computers and various pieces of equipment
The employee is occasionally required to operate their personal motor vehicle for work assignments
The employee is frequently required to stand, walk, stoop, kneel, crouch, and twist

Our work environment:

The work environment described here is representative of what must be met by an employee while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate but varies due to activities and staffing on site. While performing the duties of this job, the employee may work in other meeting spaces where variable conditions could exist.

About us:

Serving the residents and workforce of Summit County since 1993, FIRC (Family & Intercultural Resource Center) is a non-profit organization that believes everyone should be able to create and maintain a stable life in the high-cost-of-living rural mountain community. We provide vital basic needs services that help 1 of 3 residents and workers access healthy food, afford housing, navigate healthcare challenges, and create the connections and stability needed to work, stay, and succeed.

FIRC is an Equal Opportunity Employer

FIRC is committed to building a diverse, equitable, and inclusive community, and we seek to recruit, develop, and retain the most talented people from a wide variety of backgrounds. We prohibit discrimination and harassment of any kind based on race, color, national or ethnic origin, sex, gender identity or expression, sexual orientation, pregnancy, age, religion, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local laws.

Learn more about this Employer on their Career Site