Program Coordinator

Program Coordinator – Middle Tennessee

Mid-South Care Services | Full-Time

Position Overview

Mid-South Care Services is seeking a motivated, organized Program Coordinator to oversee services throughout Middle Tennessee, including CHOICES, ECF CHOICES, DDA, CLS, Family Model Residential, Personal Assistance, CISS, and ILST.

This position ensures quality, person-centered care, regulatory compliance, accurate documentation, and effective service coordination.

Key Responsibilities

• Coordinate and monitor services, ensuring quality, safety, and continuity of care.

• Conduct regular visits with individuals supported and Family Model Providers.

• Ensure Person-Centered Support Plans (PCSPs), authorizations, and individual goals are followed.

• Maintain accurate, timely documentation, service records, and reports.

• Monitor staff and provider performance, addressing concerns promptly.

• Coordinate admissions, placements, transitions, and service needs.

• Ensure compliance with TennCare, DDA, Medicaid, and HCBS requirements.

• Report and follow up on incidents, complaints, and quality concerns.

• Monitor scheduling, service delivery, and electronic visit verification (EVV).

• Maintain positive relationships with families, support coordinators, and community partners.

• Support referrals, program growth, and provider development.

• Participate in an after-hours on-call rotation.

Qualifications

• Experience in human services, healthcare, disability services, or related fields.

• Knowledge of person-centered care and service coordination.

• Strong communication, organization, and problem-solving skills.

• Ability to work independently, manage priorities, and meet deadlines.

• Valid driver's license, reliable transportation, and ability to travel throughout Middle Tennessee.

• Experience with CHOICES, ECF CHOICES, DDA, or Family Model Services preferred.

• Bachelor's degree in a related field preferred.

Our Expectations

We seek a dependable, proactive professional who demonstrates initiative, accountability, strong communication, and a commitment to quality care.

Mid-South Care Services is an Equal Opportunity Employer. We are dedicated to improving lives and promoting independence through quality home and community-based services.