Description

POSITION SUMMARY

The Field Service Technician is responsible for diagnosing, repairing, and maintaining customer-owned and company-owned heavy equipment at branch locations and customer job sites. This position requires strong technical and mechanical ability, professionalism, and a customer-focused mindset while working independently and as part of a team.

This position is classified as a safety-sensitive role. The technician must perform all duties with a strong commitment to safety, including safe operation of company vehicles, tools, and equipment, and full compliance with company safety policies, DOT regulations, and all applicable laws.

KEY RESPONSIBILITIES

Repair and maintain heavy and compact construction equipment, including hydraulic, electrical, and mechanical systems in the field and at branch facilities
Diagnose mechanical, hydraulic, and electrical issues using schematics, service manuals, diagnostic tools, and software
Communicate professionally with customers regarding equipment condition, repairs, and recommendations
Accurately document labor time, job notes, repair notes, parts usage, inspections, and repair details per company policy in the company's operating systems
Access manufacturer websites for service manuals, software updates, diagnostics, and warranty documentation
Identify and report additional repair or maintenance needs to management
Capture required images and videos of repairs and failed components
Maintain cleanliness, organization, and inspections of company service trucks and tools
Manage inventory of new and used parts on assigned service truck
Operate company vehicles in a safe, responsible manner at all times
Obey all traffic laws, DOT regulations, and company vehicle policies while driving
Report vehicle safety issues, incidents, or violations immediately per company policy
Work collaboratively with technicians, parts personnel, and management
Follow all safety policies, procedures, and job site requirements
Participate in safety documentation, inspections, and corrective actions as required
Assist with equipment setup, inspections, and preventative maintenance
Attend required training and manufacturer schooling
Perform other duties as assigned by management

Requirements

Skills & Experience

Strong mechanical aptitude with experience in heavy and compact equipment repair
Working knowledge of diesel engines, hydraulics, electrical systems, and powertrain components
Ability to use diagnostic equipment, laptops, and manufacturer software (training provided as needed)
Ability to read and interpret hydraulic and electrical schematics
Experience using diagnostic software, laptops, and electronic service tools
Strong troubleshooting and problem-solving skills
Ability and willingness to learn and stay current with new equipment, systems, and technologies
Basic computer skills for time entry, service documentation, communication, and parts lookup
Good communication skills and a professional attitude

Physical, Licensing, Tools, & Safety Requirements

Valid driver’s license and ability to meet company and General Liability driving requirements
Must pass a DOT physical
Must maintain a safe driving record
Ability to lift, carry, push, and pull parts and components weighing approximately 10–75 lbs
Frequent standing, walking, bending, kneeling, and reaching
Ability to climb ladders, stairs, and access all areas of equipment
Forklift operation required
Ability to travel as needed for service calls and training
Must be able to perform at customer job sites, branch facilities, and outdoors in varying weather conditions
Must be able to handle regular exposure to heavy machinery, noise, grease, and moving equipment
Must supply and maintain personal tools required to perform the job

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