Customer Service Representative

Are you a Customer Service Expert who wants to work for a thriving company where you can grow, be recognized, and be rewarded for your work?

Here are just a few of the reasons that our team members LOVE working here...

• Make more money: we pay more than most
• Paid training
• Paid holidays and vacations (Paid time off starts after 90 days and grows from there)
• Paid Wellness Days
• Amazing 401(k)
• Benefits, including Medical/Dental/Vision and Life insurance
• Paid uniform

Job Requirements:

Work with the team: You stay in contact with your supervisor and your team to ensure the workload is shared by everyone – you step up when needed and proactively step in to help other team members when you can.

Develop your expertise: You listen carefully to each customer and use that information to guide them to make the right decisions for their family's safety and comfort. You constantly build your expertise to provide even better guidance, as our installers and experts rely on your accuracy.

Master the telephone: You are comfortable using the phone. You listen well to customers and can speak clearly and confidently. You're comfortable with both in-bound and out-bound calls to existing customers (no cold calling), and you can change course as necessary – perhaps dealing with an upset customer on one call and then happily greeting the next caller and upselling them.

You're a tech-savvy people-person: You can communicate confidently via phone, mobile device, text, and email; you can use the internet and our internal software to complete your work accurately.

You can multi-task and have attention to detail: You can enter information while a customer is speaking, without allowing it to distract you. You are careful in the information you enter knowing that other team members will rely on it.

You're flexible: You are able to work full-time hours but those hours might be day-time, evening, and/or weekend shifts.

Job Types: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Referral program

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus opportunities
• Commission pay

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person