Description

Join a 30-year-established MSP where you will lead project delivery, strengthen engineering execution, and help scale a high-performing technical team supporting organizations across Wisconsin.

About SSR Total IT

SSR Total IT is a leading Managed Service Provider (MSP) in the Milwaukee metro area, supporting more than 170 small and mid-sized businesses, 3,000+ end users, and 2,000+ systems across cloud, infrastructure, cybersecurity, and ongoing IT services.

Our organization operates through five core divisions: Procurement, Operational Excellence (OpEx), Managed Services, Applications & Analytics, and Infrastructure & Security Engineering. With a team of 40+ U.S.-based professionals and a global network of technical experts, we help organizations modernize, operate securely, and scale their technology environments.

Our culture is guided by our core values: Client Driven, Elevate Others, Do the Right Thing, Thirst for Knowledge, and Professionalism.

Job Summary

SSR Total IT is seeking an experienced Engineering Practice & Delivery Leader to oversee project delivery, engineering standards, and resource planning within our Infrastructure & Security Engineering division.

This role is responsible for ensuring successful execution of infrastructure, onboarding, and security projects while providing leadership over scheduling, capacity planning, technical standards, and team development. The position is ideal for a former systems or infrastructure engineer who has moved into delivery, project, or technical leadership within an MSP or consulting environment.

You will play a key role in improving delivery consistency, supporting engineering staff, and ensuring client environments are implemented according to SSR standards.

Key Responsibilities

Lead delivery of infrastructure, onboarding, and security projects across multiple clients
Manage project scope, timelines, resources, and execution quality
Oversee engineering scheduling, workload planning, and capacity management
Maintain and enforce engineering standards, documentation, and best practices
Coordinate project handoffs between Sales, Engineering, CSMs, vendors, and clients
Monitor project profitability, utilization, and delivery performance
Support employee development, mentoring, and technical growth within Engineering
Act as a senior technical planning resource and escalation point when needed
Drive continuous improvement in delivery processes, quality, and operational efficiency

Requirements

Required

7+ years of IT experience with a strong infrastructure or systems engineering background
3+ years leading technical projects, delivery efforts, or engineering teams
Experience working in an MSP, consulting, or multi-client IT environment
Strong knowledge of infrastructure, networking, cloud platforms, and security fundamentals
Ability to manage multiple concurrent projects in a fast-paced environment
Strong communication, leadership, and organizational skills

Preferred

Experience managing project delivery or engineering teams in an MSP
Familiarity with Azure, virtualization, networking, and security frameworks
Experience with project planning, resourcing, and capacity management
Certifications such as PMP, Azure, VMware, Cisco, or similar

Typical Projects & Environments

Server and infrastructure deployments
Cloud migrations and Azure environments
Network and firewall implementations
Client onboarding and environment standardization
Security and compliance initiatives
Multi-client project delivery in an MSP environment

How This Role Fits Within Our Team

Help Desk - NOC - Field Engineers - Senior Engineers - Practice & Delivery Leader

This role focuses on project delivery, engineering standards, and team execution, allowing engineers to focus on technical work while ensuring projects are planned, staffed, and delivered successfully.

IT Engineering Practice and Delivery Leader