Economic Stability Case Manager (Temporary)

JOB TITLE: Economic Stability Case Manager

DEPARTMENT: Community Partnerships and Investment  

LED BY: Associate Economic Stability Pilots Manager 
STATUS: Temporary Non-Exempt  

HOURS: 40 hours/week

LOCATION: St. Cloud, MN

POSITION SUMMARY 

The Community Partnerships Department works directly with community-based organizations toward collective impact initiatives to fulfill Second Harvest Heartland’s Mission of “Ending Hunger Together”. Case managers will support Community Partnerships in the implementation of an economic mobility pilot by providing direct case management services through intensive assessment, motivational interviewing, goal setting, referral, and support services. This project is a macro-level intervention conducted through case management to support the economic mobility of program participants toward food security through a holistic case plan based on the social determinants of health. 
 
Services can be delivered in a wide variety of settings with a primary hybrid work environment and emphasis on telecommunication and in-person engagements in St. Cloud, MN within reason. Secondary to this role will be data collection and validation for service quality assurance and to reassess service delivery approaches as needed. Individual and group supervision will be offered to support licensing requirements as required by the Minnesota Board of Social Work.

DUTIES AND RESPONSIBILITIES

• Develop trusting relationships with assigned caseload to provide compassionate case management services that support individuals’ self-determined path toward economic mobility.
• Conduct assessments based on agency framework and utilizing motivational interviewing to support individual’s participatory treatment plan toward household stability.
• Maintain regular contact with caseload to monitor progress, conduct referrals, and advocate on behalf of individuals for services to support stability goals as needed. 
• Document program participants’ progress throughout the duration of intervention period and ensure data validity to support participant outcomes and inform best practice recommendations.
• Collaborate with and support team to ensure participant needs and concerns are addressed in a timely manner in addition to greater team duties.
• Complete initial training and onboarding in line with program requirements with additional opportunities for professional development.
• Fulfill other responsibilities as assigned by Associate Economic Stability Projects Manager and other staff.

BEHAVIORAL EXPECTATIONS 

• Demonstrate behavior consistent with SHH’s mission, vision, and values daily. 
• Understand safety policies and actively promote safe practices in the workplace. 
• Strong ability to work with individuals from different abilities, ethnicities, genders, races, religions, sexual orientations, and socioeconomic backgrounds   
• Demonstrate self-reflection on how their own identities, experiences, and biases will impact team culture, employee well-being, and the implementation of the organization’s strategic plan.  
• Support and collaborate on organization-wide initiatives. 
• Maintain a neighbor-first approach to engagement and service delivery while operating under the National Association of Social Worker’s Code of Ethics.
• Ability to navigate ambiguity inherent with a research study that’s experimental in design.

REQUIRED QUALIFICATIONS:

• Role is based in and requires work in St. Cloud, MN. Candidates must reside in Stearns County. 
  
• Access to a reliable form of transportation is required.  
• Comfort using modern technology, including computers, tablets/iPads and Microsoft Office Suite programs is preferred. Use of telephone/telephony is required.
• Time-management and organizational skills, including ability to work independently and self-motivate.
• A minimum current or provisional Licensed Social Worker (LSW) or Licensed Graduate Social Worker (LGSW) within the state of Minnesota.
• At least one year of experience in providing case management services.
• Bilingual in English and Spanish. 

DESIRED QUALIFICATIONS

• Previous experience in supporting individuals in services for primary social determinants of health (housing, food security, healthcare, education, workforce training).
• Previous experience with non-profit organizations and general understanding of structure and operations.

TIME REQUIREMENTS AND SCHEDULE:

• Total time requirement: 1 year; 40 scheduled hours per week.
• Orientation and Initial training: 1-3 full days in office in Brooklyn Park.
• Days of the week: Flexible. Generally, Monday through Friday with occasional evening and weekend hours.
• Time of the day: Flexible, scheduled in advance. Generally regular business hours 8:00am – 4:30pm; some evening and weekend opportunities.
• Work sites: St. Cloud, MN and Second Harvest Heartland office site in Brooklyn Park.