Glacier Peaks Casino - Floor Host

Browning MT

POSITION SUMMARY

Helping guests to be more comfortable by serving drinks and answering any questions or concerns the guest might have.

ESSENTIAL RESPONSIBILITIES

· Represents Glacier Peaks Casino in the most positive manner with internal and external guests to satisfy service expectations.

· Interacts effectively with a diverse group of guests and Team Members, learns and uses operating practices of the department and the organization.

· Upholds Glacier Peaks’ Mission statement in all aspects of the position, by providing guests with an exciting and rewarding entertainment experience, through exceptional customer service and hospitality.

· Greets guests with professionalism and a friendly smile.

· Serves non-alcoholic beverages to customers who are playing our machines.

· Must work together with kitchen staff to prepare drink cart for serving guests pop, coffee, tea and water.

· Assists and maintains a comfortable and positive environment for all guests that enter the facility, as well as other employees.

· Creates a fun and exciting atmosphere (in a professional and polite manner).

· Assists guests with any questions or concerns.

· Maintains a neat, clean, organized, safe and comfortable work environment for employees and guests.

· Performs all other duties as assigned from time to time.

QUALIFICATIONS

Guest Focus—Strive for high guest satisfaction, going out of way to be helpful and pleasant, making it as easy as possible on the guest rather than self, department, or organization.

· Communication—Balancing listening and talking, speaking and writing clearly and accurately, influencing others, keeping others informed.

· Teamwork—being helpful, respectful, and approachable and team oriented, building strong working relationships and a positive work environment, is responsible, honest, and loyal, interacts with others tactfully, resolves conflicts appropriately, and adapts to change.

· Accountability—planning ahead, managing time well, being on time, being cost conscious, thinking of better ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance, complies with employee policies and procedures, willing to learn.

· Committed to Safety—Complies with safety instructions, observing safe work practices, and provides input on safety issues.

REQUIREMENTS

· Must be 18 years of age or older.

· Must be computer literate, familiar with IBM or compatible software to include: Microsoft Office, Excel, and Outlook systems.

· Must have excellent communication skills.

· Must be tactful, and have excellent guest service skills.

· Must posses the ability to establish priorities, work independently, handle and resolve problems and conflicts, etc.

· Must be able to stand or walk for long periods of time.

· Must be able to lift 40Lbs.

· Must maintain confidentiality at all times and be flexible with shift and days off.

· Must be able to meet Glacier Peaks Casino internal training requirements and be able to obtain a gaming license in accordance with the regulations established by the NIGC Gaming Commission.

· Pre-employment drug testing will apply to all selected applicants receiving an offer of conditional employment.

Learn more about this Employer on their Career Site