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For 54 years, NOC has led the outdoor industry, taking more guests whitewater rafting and teaching more paddlers than any other outdoor recreation company. NOC also provides top-quality aerial and trail-based adventures, wilderness medicine as well as unmatched retail service, foodservice, lodging, and trip planning services. NOC career opportunities offer a rare combination of work in beautiful locations, a chance to grow skills and to share a passion for active outdoor recreation.
Job Summary
Join the team at the Nantahala Outdoor Center (NOC) as the Lead Group Experience Coordinator and be the host behind every group's trip at the Nantahala River Resort.
The Lead Group Coordinator takes each group from the Group Sales Rep at the 30-day mark, calls the group leader to finalize itineraries, details, and numbers, and then delivers a seamless visit from arrival and check-in through activities, meals, lodging, and departure. Sales Reps book the trip; the Lead Group Coordinator delivers it.
This full-time, year-round role reports to the Group Sales Manager and works closely with directors and managers across adventure, lodging, and food and beverage. From approximately April through August, the Lead Group Coordinator trains and leads two seasonal Group Coordinator interns.
Position Responsibilities
Pre-Arrival
- Take the handoff for every Nantahala River Resort group from the Group Sales Rep at the 30-day mark
- Call group leaders to finalize itineraries, headcounts, activity times, and details
- Confirm meals, dietary needs, lodging, waivers, and arrival plans
- Coordinate with department managers so every activity, meal, and room is booked and staffed
- Send final itineraries to group leaders and internal teams
- Keep FlyBook and Zoho accurate and current for every group
Hosting
- Greet groups and run check-in
- Serve as the group leader's main contact throughout the stay
- Keep groups on schedule between activities, meals, and lodging
- Communicate in real time with rafting, aerials, SOLO, food and beverage, and lodging teams so every handoff is seamless
- Solve problems on the spot: late arrivals, headcount changes, weather or river levels, meal or lodging issues
- Run a weekly and daily group board and ensure the daily shift report is created and sent
- Close out each visit with feedback from the group leader and share notes with the Sales Rep to support rebooking
- Recommend improvements to itineraries, on-site procedures, and the Group Sales Operations Manual
Intern Leadership (April through October)
- Train two Group Coordinator interns on group offerings, on-site procedures, and service standards
- Build the daily schedule and assign interns to groups, arrivals, and activity handoffs
- Brief interns each morning and coach them on site
- Hold interns to one consistent standard of service
Requirements
- 2+ years in event coordination, hospitality, guest services, outdoor recreation, or group travel
- Experience leading or directing others in a fast-paced setting
- Willingness to work outdoors and on your feet in all weather
- Availability for a peak-season schedule including early mornings, evenings, weekends, and holidays
- Valid driver's license
- Commitment to NOC safety standards and guest service expectations
Qualifications
- Strong problem solver who stays calm and finds a fix fast when plans change
- Clear, warm, and professional communication by phone, email, and in person
- Project management skills to run many groups at once, each with its own timeline and details
- Highly organized, tracking schedules, headcounts, and details without dropping any
- Customer-service-first mindset and a genuine drive to make every group feel taken care of
- Ability to learn NOC's operations and build working relationships with department leaders
- Experience supervising or training seasonal staff or interns preferred
- Familiarity with rafting, zip lining, or guided hiking preferred
- Wilderness First Aid or CPR certification preferred
- Experience with FlyBook, Zoho CRM, Microsoft Teams, Outlook, Word, and Excel a plus; training is provided
The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to provide a general sense of the responsibilities and expectations of this position. As the nature of business demands changes, so too may the essential functions of this position.
Please note that as an employer with over 100 employees, NOC will be required to comply with any OSHA Vaccination and Testing Emergency Temporary Standard should that standard be enacted.
The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and all terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation. The NOC does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic condition or any other status protected by federal, state or local law, where applicable. Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and all those with whom the NOC does business.
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