GSMR Crown and Concession's Attendant

Job DetailsJob Location: BRYSON CITY, NC 28713Position Type: SeasonalDivision/Department: Food & Beverage Job Title: Crown and Concession’s Attendant  Reports To: Food & Beverage Management Type of position: Non-Exempt / Hourly  Employee Classification: Seasonal Location: Bryson City, NC Compensation: $12 - $14 per hour plus gratuities and commissions on Retail product sales Job Summary: To provide an excellent experience for our guests through proper steps of service and maintain a great work environment. To ensure the comfort and safety of passengers aboard the train. To serve snacks and beverages in a safe and professional manner. Enhance guest experience with prompt, courteous service and narratives. Essential Duties and Responsibilities: Check with MOD for daily numbers and objectives. Ensure all service is performed in a consistent professional manner following Food & Beverage Management guidelines. Inspect passenger cars prior to boarding to ensure cleanliness, proper setup, and supply levels. Provide a snack and drink service during excursions. Promote retail products to all train passengers to ensure each guest has the opportunity to make a purchase. Strive to accommodate guest wishes to the fullest extent feasible. Provides information regarding train route, layovers, box lunches, board/de-boarding, historical narratives, and safety information to passengers. Engage customers by demonstrating strong customer service skills as part of the overall team. Maintain full, proper uniform throughout the entire shift. Aids with crown seating and boarding.  Maintains a clean and sanitary environment in compliance with all local and federal health codes. Adhere to company service standards, procedures, and policies. Support concession operation during layovers by assisting in designated areas for a least 15 minutes, rotating between the food trailer, concession car, and operation of square. Assist guests with use of the QR code menu for alcohol sales and comment cards. Other duties as requested. Work Environment: Able to work long days which include prolonged standing and lifting of objects up to 25 lbs.  Capable of performing duties in a variety of weather conditions, from extreme temperatures to rain or snow. QualificationsEducation, Skill and Work Experience Requirements: Ability to communicate effectively in both written and spoken English. Must be self-motivated and disciplined. Must be at least 18 years of age. Will be required to sell beer and wine. Must meet weekly/monthly Retail sales goals.  Minimum of one year of customer service experience, which includes cash handling. Good balance/equilibrium: not affected by motion and able to travel by train. Must possess organizational skills with the ability to multi-task while prioritizing workload with a practical, flexible, and innovative approach to work. Ability to communicate successfully with a variety of personalities and function effectively as a member of a team. Available to work a variety of shifts including weekends and holidays.  Must have a professional appearance with good personal hygiene. Must pass a pre-employment background check. Able to maintain dependable work attendance and flexibility with assigned work schedule to include weekends, holidays, and varied shifts. Knowledge of Square and wireless technology to process payment transactions. Capacity for cash handling and daily reporting skills. Potential for upselling both alcoholic and retail items aboard the train. This is a job description, not intended to be specific. We work as a team at GSMR, and you may be asked to do additional tasks.