Premium Services Supervisor, KeyBank Center

Delaware North Sportservice is searching for a full-time Premium Services Supervisor to join our team at KeyBank Center in Buffalo, New York. As a Premium Services Supervisor you will assist the Premium Club Manager in the operation of the premium club concessions, bars, table restaurant service, and in-seat service.

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

Delaware North operates concessions, clubs, and suites for the NHL's Buffalo Sabres at KeyBank Center and has been a partner of the Sabres since 1970, the year the team was founded. We manage concession outlets, suites, and clubs, including a members-only fine dining restaurant, at the 19,200-seat arena.

• Supervises and coordinates premium club staff, including training on company and departmental standards and providing constructive and corrective feedback as needed
• Analyzes and resolves problems with associates, guests, and the operation with the assistance of the Premium Club Manager
• Learn and be comfortable with all food and beverage menu items to effectively complete financial transactions and answer guests’ questions
• Maintain a clean, organized, stocked and safe area. Immediately reports any low inventory and safety and maintenance issues
• Completes and assists staff with opening and closing duties as outlined according to departmental standards
• Assists department manager with scheduling, timekeeping, ordering and inventory control

• Minimum of 2 years of supervisory experience in front-of-house restaurant or foodservice position, in a high volume environment, required
• Previous experience with a POS system
• Excellent guest service skills
• Strong time management and organizational skills; ability to direct the work activities of several associates simultaneously and plan ahead
• Good leadership and training skills; ability to teach others as well as delegate tasks
• Basic math skills; ability to accurately account for cash and inventory
• No college degree required

• Ability to lift up to 40 pounds for set-up, service and clean up of suite
• Ability to stand and walk for entire length of shift, including walking up and down stairs and lifting as the work duties demand