Reservation Sales Agent, Buffalo Reservation Center, Remote

Delaware North is hiring a full-time Reservation Sales Agent to join our Reservation Center team with Delaware North. As a Reservation Sales Agent, you will be responsible for handling a high volume of inbound calls from future guests who want to make reservations at hotels and resorts across the country. If you want to delight our future guests by providing an exceptional reservations experience, apply today.

This is a full-time remote position. However, some in-person training will be required at our headquarters in Buffalo, New York.

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

• Answer inbound calls across multiple phone queues while providing friendly, professional guest service
• Use available resources to answer guest questions accurately and efficiently
• Create reservations and identify opportunities to offer packages, upgrades, and additional services
• Process guest payment information accurately while following company policies and PCI compliance standards
• Respond to emails and written inquiries with clear, timely, and professional communication
• Resolve guest concerns through effective problem-solving while promoting first-call resolution
• Coordinate with hotel and resort front desk teams to address guest needs and reservation-related matters
• Collaborate with managers and team members to achieve department KPIs, monthly goals, and performance objectives

• Strong phone, listening, verbal, and interpersonal communication skills.
• Excellent written communication, email formatting, grammar, and proofreading skills
• Customer-focused with a passion for helping others
• Strong problem-solving and critical-thinking skills with the ability to identify solutions and resolve guest issues efficiently.
• Comfortable using computers with strong typing skills and the ability to multitask
• Ability to handle sensitive guest and payment information with confidentiality and attention to detail
• No experience or diploma required

• Ability to sit for extended periods of time