Concessions Supervisor, KeyBank Center

Delaware North Sportservice is hiring seasonal Concessions Supervisors to join our team at KeyBank Center in Buffalo, New York. As a Concessions Supervisor, you will be responsible for leading team members to provide exceptional guest service. 

If you thrive on excitement and want your workday to fly by, apply now to join the game day action.

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

Delaware North operates concessions, clubs, and suites for the NHL's Buffalo Sabres at KeyBank Center and has been a partner of the Sabres since 1970, the year the team was founded. We manage concession outlets, suites, and clubs, including a members-only fine dining restaurant, at the 19,200-seat arena.

• Assign duties to scheduled team members and assist with training 
• Investigate and resolve complaints regarding food quality, service, or accommodations
• Manage labor and profit loss
• Ensure proper cash handling and tip record-keeping for the shift
• Assist guests, stock shelves, count inventory, and perform cashier duties when necessary

• Experience working in a restaurant required
• Minimum of 2 years of supervisory experience preferred
• Must be able to implement rules and direct employees
• Ability to anticipate and fulfill guest needs while thriving in a fast-paced environment
• No college degree required

• Constant standing, walking, bending, reaching, and repetitive motions 
• Ability to lift stock to 50 pounds occasionally 
• May be required to work outdoors or in variable temperatures depending on the season