Ombudsman

Job Details: Job Location: CCR Butler South Main Street - BUTLER, PA, Position Type: Full Time, Education Level: 4 Year Degree, Salary Range: Undisclosed, Travel Percentage: Road Warrior, Job Shift: Daylight, Job Category: Nonprofit - Social Services, Ombudsman –Casual Position (Full-time starting 1/1/2027)Center for Community ResourcesButler County, PA1 Position WANT TO WORK FOR AN AGENCY THAT’S BEEN VOTED BEST PLACES TO WORK FOR 11 CONSECUTIVE YEARS WITH COMPETITIVE BENEFITS AND SALARY?The Ombudsman serves as an Independent advocate for residents of Long Term Care facilities, including nursing homes, personal care homes, and assisted living facilities. The Ombudsman investigates and resolves complaints, protects residents’ rights, and works to improve the quality of life and quality of care for older adults receiving long-term care services. The salary range for this position is $21/hr. - $23.00/hr. This role is Daylight hours, Monday – Friday. This role will start off as a casual role with mandatory paid training 1.5 hours to 3 hours weekly at the start of November until the start of the permeant full-time position on 01/01/2027.  Resident Advocacy Advocate for the rights, dignity, and well-being of long-term care residents Empower residents to voice concerns and make informed decisions Promote resident-centered care and self-determinationComplaint Investigation and Resolution Receive, investigate, and resolve complaints from residents, families, or others Address issues related to care quality, resident rights, abuse, neglect, and access to services Work collaboratively with facilities while maintaining resident confidentiality Monitoring & Facility Visits Conduct regular, unannounced visits to long-term care facilities Observe conditions, policies, and resident interactions Identify trends or systematic issues requiring interventionOutreach & Education Educate residents, families, and facility staff, and the public on resident rights and Ombudsman services Provide presentations and training to community groups and stakeholders Recruit, train, and supervise volunteers and PEERs Documentation & Reporting Maintain accurate and timely case records Prepare reports, statistics, and documentation as required by state and federal guidelines Ensure compliance with confidentiality and data protection standardsSystem Advocacy Identify patterns of systematic problems affecting residents Recommend policy and procedural changes to improve long-term care Knowledge, Skills, and Abilities Excellent communication, interviewing and critical thinking skills, time management, and conflict resolution skills Proficiency with electronic case records and detailed-oriented documentation Ability to work independently Working Conditions Combination of office and fieldwork, including facility visits Emotional demands associated with working with vulnerable populations.*Center for Community Resources is a qualifying employer under the Public Service Loan Forgiveness (PSLF) Program. Interested applicants should visit Student Loan Forgiveness | Federal Student AidBenefits & Total Rewards:HEALTH & WELLNESS Medical: Employee $41.93/pay Employee + Child(ren) $73.32/pay Employee + Spouse $93.60/pay Employee + Family $121.61/pay FREE Dental Insurance FREE Vision Insurance FREE Employee Assistance Program Flexible Spending Account (FSA) FREE Healthy Merits Well-Being ProgramEMPLOYER-PAID COVERAGE FREE Life Insurance FREE Short-Term Disability FREE Long-Term DisabilityTIME OFF & WORK LIFE BALANCE Up to 20 PTO days in your first year 25 PTO days at 5 years 30 PTO days at 11 years 7 Paid Holidays 1 Floating Personal Day PTO Cash-Out Option Flexible scheduling opportunitiesRETIREMENT & FINANCIAL 403(b) Retirement Plan Employer match up to 6% Referral Bonus - up to $1,000 Pre-tax & Roth contribution optionsEDUCATION & SUPPORT Tuition reimbursement up to $2,000 per semester / $4,000 per year Public Service Loan Forgiveness (PSLF) eligible employerADDITIONAL OPTIONS Accident Insurance Critical Illness Insurance Hospital Indemnity Insurance Buy-Up Life & AD&D InsuranceEqual Opportunity Employer StatementWe are an equal opportunity employer and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. Qualifications:   Required: Preferred: Education 4 year degree in human services field   Experience Excellent phone skills, detail orientated and dependable Previous experience within Long Term Care Licenses, Certificates or Clearances   Ombudsman Training and Certification Special Skills, Knowledge and Abilities Ability to mobile into the community, be aware of surroundings.   Other Factors or Requirements Ability to pass all background checks and clearances.