Field Service Engineer

Field Service Engineer – Autonomous Forklifts

Are you ready to deliver hands-on technical expertise in the autonomous forklift industry? Rivers Agile is looking for a skilled and driven Field Service Engineer to join our team, supporting a project with one of our clients. In this role, you will be responsible for installing, servicing, and optimizing advanced autonomous forklift systems at customer sites across the country. These systems combine mechanics, pneumatics, hydraulics, electrical engineering, and controls technology, making this an exciting opportunity for an engineer who enjoys solving technical challenges while working closely with customers.

What you'll be doing

• Prepare and execute installation and service projects for autonomous forklift equipment
• Carry out preventive maintenance, inspections, and repairs to maximise uptime and reliability
• Troubleshoot complex mechanical, electrical, pneumatic, hydraulic, and controls-related issues on-site
• Lead and coordinate local teams during larger installation and commissioning projects
• Provide clear communication and progress updates to customers throughout project execution
• Train customer operators and maintenance teams on equipment operation and best practices
• Deliver structured technical feedback and improvement suggestions to internal engineering and R&D teams
• Complete accurate service reports and project documentation

About You

• You are a hands-on and customer-focused engineer who enjoys working independently in the field while remaining closely connected to your team. You thrive in technically challenging
• environments and take pride in delivering high-quality service and support.This role is designed for an early-to-mid-career generalist with strong troubleshooting instincts
• who enjoys travel — not a "unicorn" expected to already be an expert roboticist, software engineer, and project leader all at once. You'll be supported by structured onboarding, an
• always-available knowledge base, and on-demand access to senior engineers so you can grow into the role rather than needing to know everything on day one.

You'll bring:

• Strong troubleshooting and problem-solving skills
• A proactive and flexible mindset
• Excellent communication and customer relationship skills
• The ability to work independently and manage priorities effectively
• A collaborative approach and willingness to share knowledge with colleagues
• Enthusiasm for travel and field-based work

Experience & Education

• Technical qualification in Mechanical, Electrical, or Mechatronics Engineering
• Experience working with industrial or automated equipment, preferably within

manufacturing, warehousing, or logistics environments

• Strong mechanical aptitude with electrical troubleshooting capability
• Experience with pneumatics, hydraulics, and automation systems is an advantage
• Ability to read and interpret technical drawings and schematics
• Good English communication skills (written and spoken)

Valid driving licence

Training & Support

• Structured initial training combining technical fundamentals with hands-on shadowing of

experienced senior engineers

• Ongoing support while deployed, including a self-service knowledge base and a remote
• troubleshooting tool that connects you with senior engineers when needed
• Continuous training and specialist development opportunities throughout your

deployment

Travel & Working Environment

• Approximately 60% travel, with deployments across customer sites nationwide
• Mix of on-site customer support, installations, maintenance, and office-based

preparation/reporting

• Travel schedules planned in advance where possible to support work-life balance
• Opportunities for ongoing technical and personal development through training and

mentoring

What's in it for you

• A dynamic and highly technical field-based role
• Opportunity to work with advanced autonomous forklift technologies
• Continuous training and specialist development opportunities
• A supportive and experienced engineering team environment
• Nationwide exposure through client-based deployments
• The chance to make a direct impact on customer performance and production reliability

Who we are

Rivers Agile is hiring for a project with our clients, delivering field engineering expertise and

innovative solutions that improve efficiency, safety, and reliability for organizations adopting

autonomous forklift technology.