Lancaster County Water & Sewer District

Job Description

Job Title: Information Technology (IT) Director

Department: Information Technology

Reports To: Business Manager

FLSA Status: Exempt

Prepared Date: August 21, 2026

Pay Grade: 17

SUMMARY

The Information Technology (IT) Director is responsible for the strategic planning, implementation, operation, security, and management of all information technology systems that support LCWSD operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides technical support and troubleshooting for all employees related to PC’s, monitors, printers, phones, mobile devices, and related hardware.
Follows up on outstanding IT requests and ensures timely resolution.
Creates new user accounts, issues access badges and key fobs as part of the onboarding process.
Plan, procure, deploy, and replace PC’s on a scheduled refresh cycle. This includes setup and distribution.
Issues all mobile devices such as laptops, tablets, and cell phones. Responsible for the set-up of devices including application installations, safety data sheets, VPN software used for SCADA, and multi-factor authentication.
Creates Microsoft Office 365 and iPhone accounts for each user.
Installs, configures, and maintains required business applications and device-specific software on all wireless devices.
Manage network operations to include troubleshooting connectivity problems, installations and coordinates with third party vendors.
Ensures technology documents/certificates, SSL certificates, maintenance agreements are in place.
Reviews and renews vendor contracts related to all technology (copiers, security cameras, doors and gates, audio/video, mobile devices, telephones, wi-fi access).
Evaluates technology risks to determine recovery plan and backup procedures.
Monitors and responds to cyber security threats and potential breaches.
Educates end users regarding security threats and provides advice on technology best practices.
Coordinates with State Law Enforcement Division (SLED) for assistance with network monitoring, etc.
Serves as a backup for website administration, content posting, and communication updates related to water outages and public notifications.
Performs related tasks as required.

KNOWLEDGE, SKILLS AND ABILITIES

Thorough knowledge of information technology and its practical applications in supporting LCWSD’s technology infrastructure and organizational goals.
Ability to explain technical problems and offer solutions to those without technological training.
Excellent verbal and written communication skills.
Strong ability to organize and prioritize work.
Ability to accept instructions and directions to meet the goals and objectives of the District.
Ability to lift and carry 15 pounds frequently and 40 pounds occasionally.
Ability to climb and descend ladders when installing, inspecting, or maintaining information technology and related equipment.
Ability to travel to and work in and around treatment facilities, pump stations, elevated tank sites, and administrative facilities.

EDUCATION AND EXPERIENCE

A bachelor’s degree in information technology, computer science, or related field and at least 5 years of experience in administration of information systems and technology or related experience and/or training is preferred. The equivalent combination of education, training and related work experience may be considered.

CERTIFICATES, LICENSES, REGISTRATIONS

Professional certifications and technical training within related fields are preferred. A valid driver’s license is required.

COMPENSATION

The employee will be compensated on a salaried basis. The typical work week includes normal hours being 8am-5pm, Monday through Friday although after hour work may be required from time to time to fulfill the duties of the job. Employee will be paid bi-weekly (26 times per year).

Pay is based on skills, education, certification, experience, etc.

Learn more about this Employer on their Career Site

Information Technology Director