IT Specialist Level 4

SAIC is seeking a Journeyman IT Specialist with 9-13 years of experience to support a critical mission in support of the Department of the Air Force C3BM office. The position requires comprehensive support of IT infrastructure in real-time operational environments. Primary responsibilities include system configuration, troubleshooting, database and systems administration, and ensuring consistent operational readiness of aerial and ground nodes. The position will be based at Hickam AFB, providing critical IT expertise in maintaining mission success. This role is contingent upon contract award expected in the first quarter of this year.

Key Responsibilities

Operational Support:

• Monitor the health and operational status of systems during live missions.
• Detect, isolate, troubleshoot, and resolve system and network anomalies in real time.
• Provide resolutions for urgent and emergency issues based on mission priorities.

Feedback & Reporting:

• Collect and document system performance data and feedback to improve the efficiency of the Watch application and associated platforms.
• Maintain real-time logs and generate reports on operational trends for leadership review.

Configuration & Maintenance:

• Oversee hardware and software configuration management, maintaining an accurate inventory of all components and systems.
• Resolve hardware issues (e.g., routers, workstations, and laptops), performing repairs and replacements as needed.

System & Database Administration:

• Manage and maintain system configurations, user access controls, and classified database environments.
• Ensure that backup and restoration schedules are executed daily, weekly, monthly, and quarterly to minimize data loss risks.

Tools and Support Equipment:

• Maintain and utilize diagnostic and support equipment required for resolving hardware and software issues.

Service Desk Coordination:

• Interact with Help Desk to facilitate resolution of Tier I and Tier II issues, escalating complex problems as necessary.

Compliance & Standards:

• Ensure adherence to host command policies for security, safety, system documentation, and operational procedures.

Education: 

• Bachelor’s degree in Information Technology, Computer Systems, or related field.

Experience:

• 9-13 years of IT operations, systems administration, and technical troubleshooting experience.
• Proficient in mission-critical system monitoring and operational IT environments.

Clearance: 

• Active SECRET clearance.

Location: 

• Onsite at Hickam AFB, Hawaii.

Schedule: 

• Initially standard work hours, transitioning to 24/7 operational support as mission requirements evolve.

Compliance: 

• Must adhere to all Department of Defense (DoD) IT training, certification, and vaccination requirements.