CLASSIFICATION: Non-Exempt

REPORTS TO: Deposit Operations Manager

JOB DESCRIPTION

Summary/Objective

Protects customers and the bank by detecting fraud early and strengthening fraud prevention practices across payment programs.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Detect, investigate, and respond to fraud activity across payment and deposit channels to minimize customer impact and financial loss
Strengthen fraud prevention controls by identifying trends, control gaps, and emerging fraud risks
Ensure accurate disposition of fraud alerts in accordance with regulations, network rules, and internal procedures
Support branches and internal partners with timely, well-documented fraud analysis and decisioning
Review and disposition fraud alerts for ACH, Wire Transfers, Zelle, Online Banking, and Check transactions in accordance with bank policies and risk thresholds
Analyze transaction activity, account history, and customer behavior to identify potential fraud, account takeover, or unauthorized transactions
Determine and execute appropriate actions, including approvals, account restrictions, blocks, returns, and escalations
Perform transaction‑specific reviews: ACH: Identify unauthorized or suspicious debits and credits; initiate returns and adjustments in accordance with NACHA rules
Wires: Review high‑risk, duplicate, or socially engineered wire activity; verify changes to instructions or beneficiaries
Zelle: Investigate alerts related to scams, account takeover, and suspicious person‑to‑person payment activity
Online Banking: Monitor unusual login behavior, device changes, velocity anomalies, and transaction deviations
Checks: Identify counterfeit, altered, forged, duplicate, or encoding‑related items
Coordinate with branches, customer service, digital banking, and deposit operations to resolve fraud alerts efficiently
Document investigations, decisions, and actions clearly and accurately to support internal controls, audits, and regulatory reviews
Assist with fraud‑related account controls, customer notifications, and loss mitigation efforts
Monitor fraud trends and escalate emerging risks or control weaknesses to management
Ensure confidentiality of all information obtained during fraud investigations

Other Duties

Other duties as assigned

Skills/Abilities

Strong analytical skills with the ability to detect patterns and anomalies
High attention to detail with strong documentation and organizational skills
Proficiency with Microsoft Office (Word, Excel)
Strong written and verbal communication skills

Supervisory Responsibility

This position does not have supervisory responsibilities.

Work Environment

This job operates in an office setting, the opportunity to telework is not available. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.

Physical Demands

This position requires manual dexterity, the ability to lift files and open cabinets. This position requires bending, stooping or standing as necessary.

Travel

Limited local travel may be required for this position.

Education and Experience

Minimum two years’ experience in retail banking or banking operations required
Prior experience in fraud operations, deposit operations, ACH, card services, or back-office banking preferred
Experience working across internal teams in a fast-paced operational environment
High school diploma or equivalent
Working knowledge of ACH, wire transfers, Zelle, online banking, and check processing
Understanding of regulatory and network requirements
Core banking system familiarity

Equal Employment Opportunity/M/F/disability/protected veteran status

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Learn more about this Employer on their Career Site

Operations Fraud Analyst