Biblical Principles and Expectations: All employees proclaim the Gospel of Jesus Christ through their employment, and thereby further Malone’s mission to provide students with an education based on biblical faith in order to develop men and women in intellectual maturity, wisdom, and Christian faith who are committed to serving the Church, community, and world.

I. University Overview

Malone strives to provide an education that produces graduates with a love of truth and a vibrant, mature faith. Our intent is that students attain the wisdom, knowledge, and skills necessary to serve, engage, and transform the communities in which they live and work. To this end, we provide the curricular and co-curricular context in which to pursue the following educational goals: Understand and critically engage those bodies of knowledge and cultural influences that have shaped the world; Understand the biblical, historical, and theological foundations of the Christian faith; Think critically and creatively and communicate effectively in multiple contexts; Attain expertise in at least one profession or academic discipline and lay the foundation for meaningful work or further studies at the graduate level; and explore the implications of the Christian faith for all areas of living, including intellectual, spiritual, and community pursuits.

II. University Expectations

Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
Faithfully upholds Malone in prayer
Participates in community worship as schedule permits
Demonstrates behavior aligned with Malone’s Mission, Foundational Principles, Doctrinal Statement and its Community’s General Principles
Effectively represents Jesus Christ to those within both personal and professional spheres of influence

III. Job Summary

Oversee the administration and distribution of federal, state, and institutional funding, including grants and scholarships, for Malone University students. Establish and maintain comprehensive financial aid protocols while ensuring strict regulatory compliance across all aid processing. Direct the monitoring of aid accounts and lead the creation and implementation of strategic policies for financial aid programs. Manage the recruitment and supervision of departmental staff, including defining roles, evaluating performance, and fostering a collaborative team environment. Resolve personnel matters and provide necessary resources and training to ensure operational excellence. Coordinate all engagements with internal and external auditors, serving as a primary liaison to the U.S. Department of Education and the Ohio Board of Higher Education.

IV. Essential Duties and Responsibilities

Mission Alignment and Representation

● Reflect, articulate, and promote the mission, vision, and identity of Malone University, both internally and externally, ensuring alignment with university values.

Staff Leadership and Operations

Train, supervise, and evaluate office staff while providing backup support for all responsibilities.
Update and maintain the office’s policy manual, website, and Net Price Calculator.
Prepare and manage the departmental budget, overseeing financial aid operations and systems.

Student Services and Counseling

Take appointments with students and parents, offering financial counseling and workshops.
Package financial aid for new and returning students, including adjustments for changes in enrollment, residency, and employment status.
Process withdrawals, refunds, and aid revisions, ensuring accuracy and compliance.

Compliance and Reporting

Ensure compliance with Federal Student Aid, NCAA, and institutional policies, maintaining up-to-date knowledge of legislative and regulation changes.
Monitor Federal Work-Study and satisfactory academic progress for aid eligibility.
Complete required surveys, reports, audits, and strategic data analyses to support institutional goals and maintain compliance standards.

Scholarship and Institutional Representation

Manage scholarships and awards, ensuring compliance with donor requirements, academic standards, and athletic regulations.
Represent the office on institutional committees and at campus events, orientations, and community programs promoting college access.

Strategic Enrollment Support & Financial Aid Analysis

Partner with Enrollment Management leadership to model financial aid leverage and forecast budget impacts for prospective and returning students.
Analyze enrollment trends and key performance indicators (KPIs) to provide actionable data that supports institutional enrollment and retention goals.
Monitor and report on the effectiveness of financial aid programs in meeting net tuition revenue targets and institutional diversity objectives.

Financial Aid Strategy Collaboration

Collaborate with the Vice President for Enrollment and Marketing to design and execute a strategic student aid program that balances institutional discount goals with maximizing enrollment yield.
Provide regular consultation to admissions leadership regarding aid policies, packaging strategies, and their impact on the prospective student pipeline.
Coordinate the integration of financial aid processing with admissions and business office operations to ensure a seamless experience for students and families.

Other Duties

● Fulfill other tasks as assigned to support the Admissions Department and university goals.

V. Knowledge, Skills and Abilities

Knowledge of Microsoft Word, Excel, PowerPoint and related programs
Ability to collaborate with others
Excellent organizational management skills
Ability to work through complex issues
Proven analytical skills
Ability to manage multiple projects
Excellent interpersonal and communication skills
Ability to collaborate with a wide range of people
Professionalism
Ability to problem solve

VI. Education and Experience

Bachelor’s degree
Minimum of 5 years of financial aid experience
Proficiency in utilizing various computer programs, such as the Microsoft Office productivity suite (Word, Excel, Access, and PowerPoint)
Experience with PowerFaids/Jenzabar software operating systems

VII. Working Conditions / Physical Demands

Work generally conducted in an office environment
Light lifting on an infrequent basis (up to 25 pounds)

Learn more about this Employer on their Career Site

Director of Financial Aid