Maintenance Account Sales Representative

Reports to: Philip Self

Department: Quick Design

Summary Description

As a Maintenance Account Sales Representative, you will be responsible for winning new landscape maintenance accounts and growing the value of the accounts in your portfolio. You will sell recurring maintenance contracts and enhancement projects to commercial property owners, property managers, HOAs, and residential clients. You’ll work closely with operations to make sure every account is serviced well, renewed, and expanded over time. This position combines business development, account management, and a solid understanding of landscape maintenance and horticulture.

Specific Responsibilities

The following duties are typical for this classification. Incumbents may not perform all duties listed and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

Business Development – Getting New Accounts:

• Identify, prospect, and qualify new maintenance accounts, including commercial properties, HOAs, multifamily communities, office parks, and residential clients.
• Build and manage a consistent sales pipeline through cold calling, networking, referrals, property walk-throughs, industry associations, and community events.
•  Respond to bid requests and RFPs in a timely manner.
• Conduct site visits to measure properties, assess current conditions, and understand the client’s goals, budget, and service expectations.
• Prepare accurate maintenance estimates and scopes of work covering mowing, edging, pruning, bed maintenance, mulch, seasonal color, leaf removal, turf care, and irrigation services.
• Present proposals to decision makers, explaining the value of Miller Landscape’s services.
• Negotiate terms and close maintenance agreements, then make sure contracts are signed and fully documented.
•  Hand off new accounts to operations with a clear scope, site map, and client expectations to ensure a smooth start of service.

Maintenance Account Management – Keeping Accounts:

• Serve as the main point of contact for assigned maintenance accounts.
• Conduct regular property inspections with the client and/or Field Service Supervisor to ensure work meets quality standards and contract specifications.
• Communicate promptly with clients and address questions, concerns, and service requests, working with operations to resolve any issues.
• Monitor account health and customer satisfaction to reduce the risk of losing accounts.
• Manage the contract renewal process, including reviewing scopes, updating pricing, and securing renewals before expiration.
• Keep accurate account records, notes, and contact information in the CRM.

Enhancement Sales:

• Identify enhancement opportunities during property walks, such as seasonal color, mulch and pine straw, plant replacements, tree and shrub care, drainage improvements, irrigation upgrades, lighting, and landscape renovations.
• Proactively recommend enhancements that improve curb appeal, plant health, safety, and property value.
• Prepare enhancement proposals and price estimates in a timely manner and follow up to close the sale.
• Coordinate approved enhancement work with operations and confirm completion with the client.
• Help clients plan enhancement budgets annually so projects are included in upcoming budget cycles.

Account Growth:

• Build strong, long-term relationships with property managers, board members, and owners to encourage loyalty, repeat business, and referrals.
• Increase revenue from existing accounts by expanding service scopes and adding services such as irrigation, turf and ornamental care, and enhancements.
• Seek out additional properties within an existing client’s portfolio.
• Ask satisfied clients for referrals and testimonials.
• Stay informed about client needs, upcoming budget cycles, and property changes to position Miller Landscape for new work.

Achieve Sales Goals:

• Work towards annual sales targets for new maintenance contracts, renewals, and enhancement sales as set forth by leadership.
• Collaborate with leadership and operations to ensure accounts are profitable and well serviced.
• Keep track of progress toward annual sales goals, account retention, and enhancement revenue.
• Use tools or dashboards to visualize performance and identify areas for improvement.

Knowledge and Skills:

• Familiarity with landscape maintenance practices, plant materials, turf care, irrigation, and seasonal maintenance schedules.
• Ability to read site maps and measure properties to estimate labor, materials, and production rates.
• Strong negotiation and closing skills with a proven ability to win and grow accounts.
• Excellent verbal and written communication skills to interact with clients and present proposals effectively.
• Highly organized and able to manage multiple accounts and deadlines.

Technology Requirements

In-depth knowledge of the following programs and software is mandatory for the Maintenance Account Sales Representative

• QuickBooks
• DocuSign
• Ability to use CRM software and other sales tools
• Microsoft Office (Word, Excel, Outlook)
• Aerial measuring tools (e.g., Google Earth) for site takeoffs
  

Duties

The following duties are mandatory for all employees of Quick Design Inc. Incumbents may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

• Attend regular department meetings
• Comply with all company policies, procedures, and safety regulations
• Be aware of the safety of the public and fellow employees
• Report all unsafe practices or conditions
• Take proper care of tools to avoid loss or misuse
• Wear appropriate uniform clothing as ascribed by company standards
• Have reliable transportation to and from office or assigned job site
• Report to work at the assigned time
• Provide outstanding customer service
• Manage time appropriately for all tasks
• Respect fellow employees and management at all times
• Fill out and submit any required paperwork
• Report all accidents and personal injuries
• Maintain a good attitude during work
• Only speak positively about Miller Landscape, its employees, customers, and competitors