Customer Service Representative

ROLE SNAPSHOT

• Pay: $18.50 per hour
• Location/Schedule: On-site, Full-Time
• Purpose: Support customers in achieving their health and wellness goals through education, guidance, and exceptional service.

KEY RESPONSIBILITIES

• Answer product and service questions across phone, chat, email, mail, and video channels.
• Educate customers on healthy lifestyle practices including nutrition, exercise, and stress management.
• Provide encouragement and practical strategies to support sustainable lifestyle change.
• Collaborate with Senior Health Coaches and direct customers for advanced guidance when appropriate.
• Place orders and maintain accurate customer records in CRM systems.
• Resolve complaints efficiently, ensuring full resolution and follow-up.
• Meet sales goals through thoughtful product recommendations and cross-selling.
• Document interactions and communicate issues to supervisors or management as needed.

MUST-HAVE QUALIFICATIONS

• High school diploma or equivalent.
• 2+ years customer service experience.
• 2+ years supporting individuals in healthy lifestyle management (nutrition, exercise, wellness).
• Strong verbal and written communication skills.
• Ability to remain calm under pressure and solve problems effectively.
• Proficiency with CRM or customer service software.

PREFERRED QUALIFICATIONS

• Experience using health tracking or telehealth platforms.
• Demonstrated motivational or counseling experience.

WHAT WE OFFER

• Mission-driven work focused on empowering healthier lives.
• Collaborative and supportive team environment.
• Opportunities to grow within a wellness-centered organization. 

Honest Challenge 
This role requires balancing empathy with efficiency. You’ll handle high volumes of interactions while staying patient, focused, and detail-oriented throughout your shift.

PLEASE NOTE: While we appreciate candidates who reach out directly, given the volume, we are unable to respond to each inquiry individually.

The pay for this position is $18.50 per hour. Please note that the quoted pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) experience, including industry or specific experience, education, knowledge, skills, and abilities, as well as internal equity, alignment with market data, and/or other applicable laws.

This position is benefits-eligible. Mercola provides competitive, affordable, and diverse benefit programs that support your total health – from a healthy body to a healthy mind. These benefits support you and your family in all aspects of life:

· Medical, Dental, and Vision coverage

· Optional Accident, Hospital Indemnity, and Critical Illness

· Employee Assistance Program (EAP)

· Employer-paid Life and AD&D Insurance

· Optional Supplemental Life and AD&D Insurance

· Short- and Long-Term Disability Insurance

· Flexible Spending Accounts

· Health Savings Accounts

· Dayforce Wallet – get paid as you earn

· Employee Discount

· Retirement Planning (401k with matching contribution)

· Pet Insurance

· Wellness Program Offerings

· Paid Time Off, accrued per pay period based on years of service, starting at 10 days annually.

· 9 Paid Holidays per year, including 1 floating holiday.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

The Company expects to accept applications for this position until November 17, 2026, but encourages interested applicants to apply as soon as possible. We will review this information, and one of our Talent Acquisition professionals will reach out if your background aligns with the position.

Our Commitment to Equal Opportunity and Inclusion

Mercola and its affiliates (“Mercola”) are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race (including hairstyle and texture), color, religion or belief (or lack thereof) (including religious grooming and dress practices), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or parental status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations. If you need accommodation, please send an email to hr@mercola.com to let us know the nature of your request.

Avoid Recruitment Scams

Mercola has become aware of fraudulent recruiting activities being conducted by individuals falsely claiming to represent our company using email addresses associated with the @mercolacareers.com domain.

Please be advised that Mercola will never ask job applicants to pay fees, purchase equipment, provide banking information, or send money at any stage of the recruiting or hiring process.

All legitimate employment opportunities are posted exclusively on our official Careers page, and all recruitment-related email communications from Mercola will come only from authorized company email addresses ending in @mercola.com.

If you receive a suspicious email, text message, or other communication claiming to be from Mercola, particularly one using the @mercolacareers.com domain, we encourage you not to respond, click any links, or provide any personal or financial information. If you believe you have been targeted by a recruiting scam, please report the incident to your local law enforcement authorities and, if appropriate, to the platform where the communication originated.