The Fostering Recruitment Support Officer is a crucial position within the local authority, dedicated to the recruitment and retention of foster carers in Cardiff. This role serves as the initial point of contact for individuals interested in fostering, offering essential information, guidance, and support during the early stages of their fostering journey. The officer's efforts are vital in ensuring a smooth and informed process for prospective foster carers, contributing significantly to the community's fostering needs.

Serve as the primary contact for all fostering-related enquiries.
Respond to enquiries with professionalism, sensitivity, and promptness through various communication channels, including telephone, email, social media, and in-person interactions.
Provide accurate and comprehensive information regarding fostering, eligibility criteria, and the assessment process.
Maintain consistent communication with prospective foster carers throughout their application process.
Manage and monitor enquiries through the fostering recruitment pipeline.

Experience working with children, families, young people, or vulnerable adults.
Proven experience in providing advice, guidance, customer service, or support to the public.
Experience in organizing and participating in community engagement events, recruitment activities, or promotional campaigns.

Educated to GCSE level (or equivalent), with qualifications in English and Mathematics.
Relevant professional qualification, diploma, or equivalent experience in Social Care, Community Development, Education, Family Support, Customer Services, or a related field.

Contract Duration: 3 months
Working Hours: 37 hours per week
Location: County Hall, Atlantic Wharf, Cardiff, Glamorgan, CF104UW, United Kingdom
Enhanced DBS required
Bi-weekly work schedule
Application Deadline: 28th July 2026, apply ASAP.

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Recruitment Support Officer