Family Support Worker

Family Support Worker – Interventions Hub – 3 Month Contract

Summary

Responsibilities

Family Support

• Deliver direct support and interventions to children, young people, and families.
  
• Build positive and effective relationships with families.
  
• Support parents to develop skills, confidence, and parenting capacity.
  
• Promote positive family relationships and reduce the risk of family breakdown.
  

Early Intervention & Prevention

• Provide support at the earliest opportunity to prevent escalation of need.
  
• Work with families to identify strengths and areas for development.
  
• Deliver outcome-focused interventions designed to improve family functioning.
  
• Support children and young people to achieve better outcomes.
  

Child Development & Wellbeing

• Promote children's health, development, and emotional wellbeing.
  
• Support parents in understanding and responding to their children's needs.
  
• Encourage positive routines and healthy development.
  
• Help families access appropriate community services and support networks.
  

Assessment & Planning

• Contribute to assessments of need and risk.
  
• Develop support plans and intervention programmes.
  
• Monitor, review, and record progress against agreed outcomes.
  
• Identify emerging concerns and escalate where appropriate.
  

Partnership Working

• Collaborate with social workers, schools, health professionals, early help services, community organisations, and voluntary sector partners.
  
• Attend multi-agency meetings as required.
  
• Contribute to integrated plans and coordinated support arrangements.
  

Safeguarding

• Recognise and respond appropriately to safeguarding concerns.
  
• Follow safeguarding policies and procedures.
  
• Share information appropriately with relevant professionals and agencies.
  
• Support children to remain safe and protected from harm.
  

Record Keeping

• Maintain accurate and timely case records.
  
• Complete reports, assessments, and intervention records.
  
• Use electronic systems and databases effectively.
  
• Ensure compliance with confidentiality and data protection requirements.
  

Essential

• Enhanced DBS is essential.
  
• Experience working with children, young people, and families.
  
• Experience delivering family support, early intervention, or preventative services.
  
• Ability to work directly with families to improve outcomes for children and young people.
  
• Strong understanding of safeguarding and child protection procedures.
  
• Excellent communication and relationship-building skills.
  
• Full UK Driving Licence and sole use of a vehicle.
  
• Ability to work independently and as part of a team.
  

Desirable

• Previous Local Authority experience.
  
• Experience within Early Help, Family Support, Children's Services, or Youth Services.
  
• Knowledge of child development and parenting interventions.
  
• Experience working with vulnerable families and complex needs.
  

Working Environment

• Hybrid working arrangement.
  
• Based at Atlantic Wharf, Cardiff.
  
• 2–3 days office-based with community and family visits as required.
  
• Fast-paced early intervention and family support environment.
  
• Regular travel across the local area to support families.
  

Person Specification

Qualifications

Essential

• Relevant qualification in Family Support, Childcare, Youth Work, Education, Health & Social Care, or equivalent experience.
  

Desirable

• Early Help or Family Support qualification.
  
• Safeguarding training.
  
• Parenting programme or child development training.
  

Knowledge

Essential

• Understanding of child development and family support practice.
  
• Knowledge of safeguarding and child protection procedures.
  
• Understanding of early intervention and prevention services.
  
• Knowledge of working with vulnerable children and families.
  
• Good IT skills including Microsoft Office.
  

Desirable

• Knowledge of Children's Services and Early Help pathways.
  
• Understanding of multi-agency working.
  
• Knowledge of local support services and community resources.
  

Experience

Essential

• Experience working with children, young people, and families.
  
• Experience delivering family-focused interventions.
  
• Experience supporting vulnerable families.
  
• Experience working in partnership with professionals and agencies.
  
• Experience maintaining accurate records and case notes.
  

Desirable

• Previous Local Authority experience.
  
• Experience within Early Help, Family Support, or Children's Services.
  
• Experience undertaking parenting support work.
  
• Experience managing a varied caseload.
  

Skills & Competencies

Essential

• Excellent communication and interpersonal skills.
  
• Ability to engage effectively with children, young people, and families.
  
• Strong organisational and time-management skills.
  
• Ability to work independently and use initiative.
  
• Ability to work flexibly and manage competing priorities.
  
• Strong assessment and problem-solving skills.
  
• Resilience and ability to work positively under pressure.
  
• Good report-writing and record-keeping skills.
  

Additional Information

• Job Title: Family Support Worker – Interventions Hub
  
• This is a 3-month temporary contract
  
• Rate: £18.92 per hour (Umbrella)
  
• Location: Atlantic Wharf, Cardiff
  
• Hybrid working with 2–3 days office-based
  
• Pay is provided on a bi-weekly basis
  
• Enhanced DBS is essential
  
• Full UK Driving Licence and sole use of a vehicle are essential
  
• Previous Local Authority experience is highly desirable
  
• Experience working with children, young people, and families is essential
  
• Experience within Early Help, Family Support, or Children's Services is highly desirable