Front Office Manager

CIVANA’s mission is to inspire mindfully, measurably greater wellness in all who crave it. The CIVANA model is shaped by a wellness philosophy that serves everyone: happiness first, healthiness always. This is delivered via a curated wellness program that focuses on connecting mental, physical, emotional and spiritual needs, providing guests with tools they can take with them wherever they go, and build upon each time they return.

ACCOLADES

• 2026 Newsweek’s World’s Most Extraordinary Spas

• 2026 The Zoe Report Readers’ Choice Awards: #5 Best U.S. Yoga Retreat

• 2025, 2024, 2023, 2022, 2021, 2020 Travel & Leisure World's Best Award - Top 10 Destination Spa

• 2025, 2024, 2023, 2022, 2021, 2020, 2019 USA Today Readers' Choice Award - Top 10 Best Spa Resort

• 2025, 2024, 2023, 2022, 2021, 2020 Conde Nast Traveler Reader's Choice Award - Top Destination Spa in the US

• 2025, 2024, 2023 TripAdvisor Traveler's Choice Award

• 2025, 2024, 2023, 2022 U.S. News & World Report - Best Hotels in the US

• 2024 Oprah Daily Hotel O-Wards - Top Wellness Resort to Find 2024 Your (Higher) Purpose

• 2024 Reader’s Digest - 20 Best Wellness Retreats to Help You Relax and Recharge

• 2024, 2023, 2022 OpenTable Diners' Choice Award

• 2023 Women’s Health Travel Awards - Best Yoga Retreat in the World

• 2023 Men’s Health Travel Awards - Top Relaxation Destination 

• AAA Four Diamond Rating

• AAA Inspector’s Best of Housekeeping Award 

WHY YOU’LL LOVE WORKING AT CIVANA

•  Affordable health insurance starting the 1st of the month following hire date

• Complimentary shift meal

• Complimentary access to wellness classes & programming

• Generous Team Member & Friends & Family Resort rates and discounts

• 401K Retirement Plan with Matching

Key Responsibilities

• Own arrival/departure experience; train and coach team to Brand Standards
• Schedule staff to match business demand; manage LMA process
• Maintain lobby atmosphere standards (Signature scent, music, lighting, water station)
• Oversee guest supply inventory (water bottles, journals, sundries)
• Ensure accurate room assignments and adherence to group resumes
• Lead Guest Service Recovery program

Qualifications

• 2+ yrs front office supervisory experience, hotel/resort preferred
• Strong guest-facing presence and service recovery instincts
• Proficiency with PMS; scheduling experience a plus
• Wellness or lifestyle hospitality background a plus