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  3. Food Service Liaison, UPMC Carlisle.

Food Service Liaison, UPMC Carlisle.

UPMC
Posted 6 months ago, valid for 8 days
Location

Carlisle, PA 17013, US

Salary

Competitive

Contract type

Full Time

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Sonic Summary

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  • This position requires a shift from 10:30 AM to 7 PM, including every other weekend and holiday.
  • The role involves processing and maintaining patient diet orders through automated software and requires effective communication skills to address patient and nursing concerns.
  • Candidates should have prior customer service experience, and food service experience is preferred, although specific years of experience are not mentioned.
  • The job includes responsibilities such as troubleshooting diet order issues, preparing tray tickets, and assisting patients with menu planning.
  • A work permit is required for applicants under 18 years old, and the position is part of UPMC, an Equal Opportunity Employer.

Shift: 10:30AM to 7PM, every other weekend and holiday.


Responsible for processing and maintaining patient diet orders through automated diet office software. Utilizes customer friendly telephone skills to interact with patients and nursing to problem solve issues with food service.

Responsibilities:

  • Communicates patient concerns or issues to supervisor or clinical staff in a timely fashion.
  • Processes all phone calls using appropriate telephone skills. Follows up on issues in a timely manner to resolution.
  • Processes all nutrition care orders according to established procedures in an accurate and timely fashion.
  • Troubleshoots interface issues with diet orders and resolves. Reports software and printer problems to appropriate IS individual / group in a timely fashion.
  • Prepares tray tickets for food assembly according to workflow procedures in the operation.
  • Assists patients with menu planning in accordance with diet order in a helpful, friendly manner.
  • Maintains record-keeping and prepares reports as assigned.


Work permit required if under 18 years old.

Preferences:

  • Prior customer service experience
  • Prior food service experience

    Licensure, Certifications, and Clearances:
     
  • Act 34


UPMC is an Equal Opportunity Employer/Disability/Veteran



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