Resident Relations Specialist

Description

Conduct all business per company policies and procedures, Fair Housing, ADA, Fair Credit 

Reporting Act, and all other Federal, State, and Local laws pertaining to Multi-Family Housing.

• Fully implement and enforce all policies and procedures as outlined in the Burkentine Policy and 

Procedures Manual.

• Greets and professionally screens incoming residents and visitors and promptly notifies an 

appropriate person of their arrival or handles their requests. 

• Responds and resolves all resident complaints and requests, refers complaint as necessary to 

appropriate person and notifies resident of resolution within 24 hours of complaint. 

• Contacts all residents for follow-up as it relates to their renewal, work orders, complaints, and 

concerns within 24 hours.

• Enters and closes all work orders in the property management software.

• Record all resident correspondences.

• Communicating with residents about service requests and scheduled work, including updates 

such as parts being ordered and outside contractors' scheduled times. 

• Process notices to vacate and assist residents with lease breaks, in-house transfers.

• May occasionally place orders and/or pick up parts from local vendors

• Maintain records / logbooks.

• Provides additional assistance to the leasing department or management team as needed. This 

may include leasing. Showing potential residents a model home when leasing staff are absent or 

busy. 

• Organizes monthly resident events with the direction and approval of the management team. 

• All incoming calls from residents requiring manager assistance residents should be transferred 

to the Assistant Community Manager or Community Manager for proper handling.

• Please stand to greet all prospects with a warm smile and friendly handshake.

• All paperwork is to be completed in a professional, accurate and timely manner. 

• Resident Relations should inspect the property regularly, reporting any deficiencies to the 

Community Manager. They should assist the Assistant Community Manager in preparing daily 

and weekly reports, resident communication, move-ins/outs, office supply inventory.

• Assist in sending out utility bills and resident correspondence

Requirements

Minimum of High School Degree 

Prior Leasing Experience Preferred 

Excellent Written and Verbal Communication Skills 

Preferred Computer Software Experience to include MS Word, MS Excel, MS Outlook, One Site and related is preferred. 

Prefer candidate to understand Landlord/Tenant Laws and application.