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LEGOLAND CA Hotel Front Desk Host- Part Time

LEGOLAND Parks
Posted 2 months ago, valid for 9 days
Location

Carlsbad, CA, US

Salary

$19.5 per hour

Contract type

Part Time

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SonicJobs' Terms & Conditions and Privacy Policy also apply.

Sonic Summary

info
  • The Front Desk Agent position at the Resort requires 1 to 3 years of hotel front desk experience, preferably with knowledge of the OPERA property management system.
  • This role involves welcoming guests, assisting with check-in and check-out processes, and providing outstanding customer service in a fast-paced environment.
  • Candidates must be able to communicate effectively in English, with Spanish fluency preferred, and exhibit excellent guest service and conflict resolution skills.
  • The position offers a pay range of USD $19.50 per hour, along with a benefits package that includes company-paid holidays and discounts at Merlin attractions.
  • Applicants should be prepared to work flexible hours, including evenings, weekends, and holidays, while maintaining professionalism and confidentiality.

What you'll bring to the team

Front Desk Agents are responsible for acting as the face of the Resort, answering and responding to internal and external guest needs and deliver outstanding guest service and financial profitability.

 

 

Key Objectives:             

 

  • Welcome guests into the resort with a genuine warm welcome.
  • Ability to deliver a dynamic customer service experience by assisting guests with check in/checkout process and inquiries.
  • Ability to work under pressure and in a fast environment.
  • Works effectively in a team environment.

 

Essential Functions:

  • Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is provided
  • Maintain and improve the quality of the guest experience
  • Process all payments according to established hotel requirements
  • Provide information and assistance to all guests and visitors
  • Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information
  • Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBX
  • Play an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance.
  • Assist guest services, safety services, housekeeping, and engineering team
  • Maintain confidentiality of all guests
  • Must be able to multitask and prioritize departmental functions to meet deadlines

    •  

    Qualifications & Experience

    • 1 – 3 years of Hotel front desk experience preferred.
    • Preferred candidate will have experience in OPERA property management system or equivalent.
    • Must be able to speak the English language clearly and fluently.
    • Preferred candidate will have the ability to speak Spanish fluently.
    • Provide excellent customer service and maintain a professional demeanour.
    • Ability to communicate effectively with others both verbally and written. Must have excellent guest service skills, proven conflict resolution skills, and proven leadership skills to drive initiatives to improve the team and the business.
    • Ability to stand for long periods of time. Must be able to work a flexible schedule including evenings, weekends, and holidays.

     

    Physical Requirements:

    • Sitting: None (0%)
    • Standing: Constantly (67-100%)
    • Walking: Occasionally (1 – 33%)
    • Lifts & Carries Up to 10 pounds: Occasionally (1-33%)
    • Twisting: Occasionally (1-33%)
    • Bending: Occasionally (1-33%)
    • Squatting/Kneeling/Crawling/Climbing: Occasionally (1-33%)
    • Pulling: None (0%)
    • Wrist Deviation (Side to Side): Occasionally (1 – 33%)
    • Hand/Write Repetitions (Up and Down): None (0%)
    • Reaching: Occasionally (1-33%)
    • Grasping: Simple < 50 Pounds
    • Manual Dexterity/Strength (Gross Motor): Light-Moderate Strength
    • Manual Dexterity/Strength (Fine Motor): Light-Moderate Strength
    • Pushing: None (0%)

     

    Visual Requirements:

    • Other: Depth perception, distance vision, ability to focus

     

    Working Conditions:

    • Temperature: Between 16 and 95 degrees
    • Crawl Space/Cramped Position Exposed: < 1 hour a day
    • Personal Protective Equipment (Respiratory Mask etc.): None (0%)
    • Driving: None (0%)
    • Nose (Loud/Repetitive, < 85 Decibels Per OSHA Standard): Occasional (1 – 33%)

     

    The duties & physical requirements listed above are intended only as illustrations of the various types

    of work that may be performed. The omission of specific statements of duties & physical requirements

    does not exclude them from the position if the work is similar, related or a logical assignment to the

    position.

    Benefits

    Alongside company paid holidays, you can also look forward to enjoying a great benefits package, free tickets to Merlin attractions globally and 30% discount in our retail shops and restaurants.

     

    We want to ensure that everyone has the opportunity to perform their best at interview, so if you have additional requirements due to disability or ill health please get in contact with LLC.HumanResources@legoland.com

    Pay Range

    Compensation between USD $19.50/Hr.-USD $19.50/Hr.


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    By applying, a LEGOLAND Parks account will be created for you. LEGOLAND Parks's Privacy Policy and Terms & Conditions will apply.

    SonicJobs' Terms & Conditions and Privacy Policy also apply.