Administrator

Job Details: Job Location: Carmel Hospice - Carmel, IN, Salary Range: Undisclosed, Are you a passionate healthcare leader who thrives on building strong teams, driving operational success, and making a meaningful difference in the lives of patients and families? The Care Team is seeking a Hospice Branch Administrator to lead the daily operations in Carmel, Indiana!In this role, you will provide leadership and direction to branch operations, support employee development, and ensure the delivery of compassionate, high-quality hospice care. You will partner closely with clinical, administrative, and business development teams to strengthen operations, support census growth, promote financial success, and create an exceptional experience for patients, families, and employees.This is an opportunity to make a meaningful impact by developing strong teams, building community relationships, and helping advance our mission of providing exceptional end-of-life care. The ideal candidate is a collaborative, results-driven leader who balances operational excellence with a genuine commitment to the people and communities we serve.Job Responsibilities: Oversee the daily operations of the hospice branch to ensure efficient, effective, and high-quality service delivery. Provide leadership, direction, coaching, and support to branch employees and department leaders, promoting accountability and professional development. Establish branch priorities and operational goals aligned with organizational objectives, policies, and hospice philosophy. Partner with clinical leadership to ensure compassionate, patient- and family-centered care and continuity of services. Monitor branch performance, census growth, productivity, and key performance indicators; identify opportunities for improvement and implement action plans. Ensure compliance with Medicare Conditions of Participation, applicable state and federal regulations, accreditation standards, and organizational policies. Oversee quality improvement initiatives, survey readiness, audits, and timely resolution of identified compliance or operational concerns. Partner with Human Resources on employee relations, performance management, recruitment, retention, onboarding, and workforce planning. Ensure appropriate staffing levels and responsible management of employee schedules, overtime, contract labor, and other operational resources. Monitor branch budgets, operating expenses, and financial performance to support organizational goals and fiscal responsibility. Collaborate with business development leadership to support census growth, referral relationships, and achievement of branch objectives. Build and maintain positive relationships with patients, families, referral sources, facilities, and community partners. Address patient, family, employee, and referral-source concerns promptly and professionally, ensuring appropriate follow-up and resolution. Maintain effective communication and collaboration with regional and corporate leadership, providing timely updates on branch performance, staffing, and operational needs. Ensure accurate and timely completion of required documentation, reports, and records while maintaining confidentiality in accordance with HIPAA and organizational policies. Qualifications: Required• Bachelor's degree in healthcare administration, business administration, management, or a related field; equivalent relevant education and experience may be considered.• At least three years of progressive leadership or management experience, preferably in hospice, home health, healthcare, or a regulated service environment.• Demonstrated ability to lead teams, manage operational priorities, coach employees, and hold staff accountable for performance.• Working knowledge of hospice operations, regulatory compliance, budgeting, staffing, and performance improvement.• Strong communication, problem-solving, organizational, and decision-making skills.• Ability to travel locally and regionally as needed and maintain a valid driver's license, reliable transportation, and current automobile liability insurance. Preferred• Nursing License (RN/LPN)• Experience overseeing multiple departments, locations, or interdisciplinary teams.• Knowledge of state-specific hospice licensing and operational requirements.• Experience with budgeting, census development, quality improvement, regulatory surveys, and healthcare performance metrics.• Master's degree in healthcare administration, business administration, or a related field.