Clinical Support Coordinator

Where You’ll Work

Founded in 1967, Dignity Health - Mercy San Juan Medical Center is a 377-bed, acute care, nonprofit hospital located in Carmichael, California. Serving over 100,000 patients annually, the hospital offers a full complement of services including a Level II Trauma Center, Level III NICU, heart care, cancer care, women’s health, and neurology. Additionally, Mercy San Juan Medical Center has been recognized as an LGBTQ+ Healthcare Equality Leader by the Human Rights Campaign Foundation. It is a Comprehensive Stroke Center, the highest level of stroke care certification awarded by The Joint Commission.

One Community. One Mission. One California

Job Summary and Responsibilities

As our Clinical Support Professional, you will assist management in monitoring assigned units to maintain a safe and secure environment.Every day you will apply specialized technical knowledge to supervisory and complex duties, including potential distribution of medical supplies per hospital policy.To be successful in this role, you will demonstrate high independence, initiative, and originality, utilizing your expertise with minimal daily supervision to optimize patient care and unit efficiency.

• Greet customers (vendors, patients, staff, volunteers, and physicians) in person and on the phone, providing information, taking messages, scheduling appointments and or referring to appropriate individual or department.
• Receive and process complaints and feedback from patients, families, physicians and staff. Collaborates with management for resolution.
• Research and assist in development of capital and operating budget.
• Assist with and maintains oversight of charging process for Surgical Services.
• Maintains administrative control of a variety of records and files, including confidential and legal documents related to employees, and patients.
• Review, aggregate, and trend Unit specific data/suggest/develop and resolve problems.

Job Requirements

Required

• Five (5) years experience in a health care setting.
• Strong database management experience.