Loss Mitigation Representative

Loss Mitigation Representative

Are you a skilled negotiator with a knack for problem-solving? Join our team as a Loss Mitigation Representative, where you'll help customers get back on track with their accounts while gaining hands-on experience in collections, insurance claims, and vehicle recovery processes. This is a great opportunity for someone who thrives in a fast-paced environment and enjoys turning tough conversations into positive outcomes.

What You'll Do

• Manage a portfolio of delinquent accounts, working to bring them current through outbound and inbound customer calls
• Use skip tracing techniques to locate customers and resolve accounts
• Coordinate repossession efforts, including assigning accounts, managing vendor relationships, and reviewing holds, reinstatements, and redemption requests
• Partner with recovery agents on vehicle location, pickup, and condition reporting
• Handle insurance claims on total loss and partial loss accounts, working directly with insurance carriers, repair facilities, GAP providers, and customers to resolve balances
• Review total loss settlements for accuracy — including payoffs, deficiency balances, and GAP claims
• Process cancellations on ancillary products (GAP, warranties, service contracts) and apply refunds or credits as needed

What You Bring

• High school diploma or GED
• 1+ year of auto finance loss mitigation or insurance claim handling experience highly preferred
• Working knowledge of collections practices, loan repayment structures, and the Fair Debt Collection Practices Act (FDCPA)
• Strong communication, negotiation, and customer service skills
• Comfort working in a high-volume, deadline-driven environment