Pediatric Medical Receptionist

Description

• Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
• Welcomes patients and visitors.
• Answers and transfers phone calls appropriately.
• Optimizes patients’ satisfaction and provider time by scheduling, confirming, and rescheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by completing the check in process as quickly and efficiently as possible. This includes but is not limited to updating patients’ demographics (consents/addresses/phone numbers/insurances) as needed, making sure pharmacies and preferred lab are up to date and taking patients chart pictures.
• Verifies insurance coverage.
• Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception and bathroom areas.
• Requests patient records from other facilities as needed.
• Maintains records by scanning documents into patient charts as needed.
• Obtains revenue by recording and updating financial information, recording, and collecting patient deductibles/copayments/coinsurance, controlling credit extended to patients.
• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, sending orders for supplies to appropriate ordering personnel, and verifying receipt of supplies.
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
• Maintains operations by following policies and procedures, reporting needed changes.
• Contributes to team effort by accomplishing all other tasks as needed or requested.

Requirements

• Multi-tasking
• Flexibility
• Telephone etiquette
• Customer service
• Time management
• Organization
• Attention to detail
• Scheduling
• Word processing
• Professionalism
• Quality focus