Health Information Management Services (HIMS) Specialist

Our Culture and Mindset

At our organization, every individual is expected to embody a growth mindset—one that values adaptability, accountability, and a continual desire to learn.
We believe that empathy and a positive attitude are essential in fostering meaningful connections, both with our colleagues and with our patients and referring providers.

We practice P.A.T.I.E.N.T. in every interaction—with peers, patients, and everyone within our professional scope:

Professional
Accountable
Timely
Intentional
Empathic
Navigate (challenges and opportunities with grace)
Thank You (always show gratitude)

Benefits Overview

We’re proud to offer a comprehensive benefits package that supports your health, security, and future growth:

Health & Fringe Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Basic and Voluntary Life & AD&D Insurance
• Short- and Long-Term Disability Coverage
• PTO
• Free Parking

Retirement Benefits

• Safe Harbor Retirement Plan
• Profit Sharing Retirement Plan

Supplemental Benefits

• Supplemental Options

Health Information Management Services (HIMS) Specialist

Outpatient Radiology, LLC is committed to delivering high-quality, efficient radiology services while providing an exceptional patient experience. We combine advanced technology, compassionate care, and responsive service to support patients, providers, and referring offices throughout the communities we serve.

Location: Casper, Wyoming (Corporate Office Building)

Reports To: Administrative Radiology Manager

Job Summary: 

The Health Information Management Services (HIMS) Specialist provides essential administrative and workflow support for radiology operations. This role is responsible for processing documentation and imaging requests, coordinating communication with patients and providers, maintaining accurate records, and supporting timely report and record distribution. Success in this position requires strong organizational skills, attention to detail, sound judgment, and the ability to manage multiple priorities across several systems.

 
Key Responsibilities: 

1.       Provide day-to-day administrative support, including phone coverage and frontline communication.

2.       Process and manage PowerShare imaging requests accurately and within established turnaround times.

3.       Review and complete medical records requests through Teams and the Radiology Information System (RIS).

4.       Fulfill Release of Information (ROI) requests from patients, medical offices, legal offices, and record retrieval companies in compliance with privacy and authorization requirements.

5.       Submit reports, images, and related files to clinicians and requesting parties as needed.

6.       Coordinate the processing of external images by scheduling, merging, and finalizing appointments and associated imaging records.

7.       Collaborate with radiologists, clinical and non-clinical team members, and referring offices to ensure complete and accurate patient and exam information.

8.       Review exam reports for accuracy and completeness and help ensure finalized results are communicated promptly to the ordering provider.

Additional Duties:

·       Manage frontline phone communication for radiologists and related workflows.

·       Perform other clerical and administrative duties as assigned.

Required qualifications:

·       High school diploma or equivalent required.

·       Must be legally authorized to work in the United States and provide documentation in accordance with USCIS requirements.

·       Strong customer service, verbal communication, and written communication skills.

·       Ability to read, interpret, and document information accurately in paper and electronic systems.

·       Professionalism, accountability, and the ability to maintain confidentiality.

·       Ability to receive feedback constructively and adapt to changing priorities.

·       Professional and courteous telephone communication skills.

·       Strong typing, computer, and organizational skills with the ability to multitask effectively.

Preferred Experience:

·       At least one year of experience in health information management, medical records, radiology support, or a related healthcare administrative role preferred.

·       Working knowledge of HIPAA, Release of Information (ROI) processes, and confidentiality standards preferred.

·       Basic knowledge of medical terminology and anatomy preferred.

·       Experience communicating effectively with providers, team members, patients, and external customers preferred.

·       Experience managing multiple priorities in a fast-paced environment preferred.

Knowledge, Skills, and Abilities

·       Knowledge of health information workflows, documentation standards, and patient privacy practices.

·       Ability to prioritize tasks, meet deadlines, and maintain accuracy in a high-volume environment.

·       Ability to work independently while contributing effectively as part of a team.

·       Proficiency with computers and the ability to learn and navigate multiple healthcare systems.

·       Strong attention to detail, problem-solving ability, and sound professional judgment.

Work Environment:

·       Office-based work in a cubicle or similar administrative setting.

·       Ability to alternate between sitting and standing as needed for ergonomic support.

·       Must be able to remain seated or standing for extended periods during an 8-hour workday.

·       Daily equipment use may include a telephone, computer, scanner, printer, fax machine, and copier.

Position Details:

·       Full-time position

·       Non-exempt and eligible for overtime

·       Monday through Friday, 8:00 AM to 5:00 PM

·       Compensation is based on experience