Team Lead - SIP || ONSITE || Up to PHP55K

OutForce is a people-first outsourcing company focused on building high-performing teams and long-term careers.

We partner with companies around the world, providing dedicated offshore professionals who work as an extension of our clients’ teams.

Unlike traditional outsourcing models, our people are fully embedded into their client’s business, creating meaningful work, stronger collaboration, and long-term career opportunities.

We are proud to be:

• Great Place to Work® Certified
  
• HR Asia Best Companies to Work for in Asia 2025
  
• HR Asia Most Caring Company Award 2025
  
• HR Asia Diversity, Equity & Inclusion Award 2025
  

As a tech-enabled, people-powered company, we are committed to helping our employees grow alongside some of the world’s most exciting businesses.

Join OutForce and build your future with one of Asia’s best workplaces.

About the Team You’ll Join

Gamma Communications is a UK-based business communications provider offering cloud-based solutions, including voice, connectivity, unified communications, and cybersecurity. They serve SMEs, large enterprises, and public sector clients, operating their own network and partnering with global tech providers.

Job Overview:  

Employment type: Full-time

Shift: UK working hours

Work setup: ONSITE - CEBU OFFICE

Salary: PHP 50,000.00 - PHP 55,000.00

What we offer:

• Competitive compensation package aligned with your skills and experience
  

• Night differential pay to help maximize your earnings
  

• Comprehensive HMO coverage, including a free dependent on Day 1
  

• Employee referral program with rewarding incentives
  

• 20 days of annual leave, giving you flexibility to manage your time
  

• Engaging team activities and events to keep work enjoyable
  

• Build strong, high-impact connections with key stakeholders across the business
  

• Take part in client engagement initiatives to elevate your professional experience
  

• Experience in telecommunications SIP (Session Initiation Protocol), with at least 2 years in a team lead role
  

• Previous experience leading or supervising teams of customer service experts.
  

• Strong understanding of SIP (Session Initiation Protocol) management.
  

• Proven people management skills, including coaching, performance management, and employee development.
  

• Excellent communication skills for engaging with customers and internal stakeholders.
  

What You’ll Be Working On:

• Provide day-to-day leadership, coaching, and performance management for the SIP team.
  

• Oversee SIP activities to ensure accuracy, timeliness, and adherence to SLAs.
  

• Manage team performance, including KPIs, quality standards, attendance, and productivity.
  

• Support training, onboarding, and continuous development of team members.
  

• Handle people management responsibilities including performance reviews, disciplinary actions, and HR-related matters.
  

• Act as escalation point for complex SIP issues and customer concerns.
  

• Partner with Quality Assurance to maintain and improve service quality standards.
  

• Support operational readiness for future intakes and scaling of the SIP function.
  

• Collaborate with UK-based stakeholders and indirect reporting teams as required.
  

• Spend a proportion of time handling customer SIP calls during the initial months to maintain operational alignment.
  

Ready to take your career to the next level? Join us and be part of a team that values your growth, celebrates your achievements, and empowers you to make a real impact. Apply today and start shaping your future with a company that invests in your success every step of the way!