Gatehouse Concierge

Associa is currently looking for a Gatehouse and Community Attendant to join our team in Sandia Park, NM. As a Gatehouse and Community Attendant, you will generally assist with providing guests with information, directions and ensuring the community center is in order.

Position Overview

This is a part-time position scheduled for up to three days per week, 21+ hours. The Gatehouse Attendant will typically work Thursday-Saturday in summer and possible Wed-Friday in the winter, with occasional availability needed to fill in for staff time off.

Gatehouse Daily Hours:

· Summer (May-Sept): Mon–Sat 8:30 a.m.–3:30 p.m.; Closed Sundays.

· Winter (Oct-April): Mon–Fri 8:30 a.m.–3:30 p.m.; Closed Sundays

How Our Employees Make an Impact

Gatehouse Attendants play a key role in maintaining a safe, welcoming, and well-managed community. Their presence supports security, customer service, and the smooth operation of community facilities.

Key Responsibilities

· Greet visitors, monitor access, and assist with inquiries to ensure a secure environment.

· Check in visitors, guests, and vendors before allowing entry.

· Make daily rounds of the community, including wells and the community center, ensuring safety and reporting concerns and Well alarms.

· Observe the community during rounds to prevent theft, property damage, safety violations, or rule infractions.

· Provide excellent communication and customer service to residents and guests.

· Maintain organization and work independently with minimal supervision.

· Conduct parking and traffic enforcement as needed.

· Open the pool/spa during summer months and perform light cleaning duties.

· Ensure the community center is orderly, including light janitorial tasks (emptying trash, sweeping, wiping counters, restocking supplies).

· Assist with basic pool maintenance, including netting, vacuuming, and related tasks.

· Other duties as assigned.

Qualifications

· Experience with office equipment and computers.

· Prior experience in similar roles is helpful but not required.

· Strong communication and interpersonal skills.

· Ability to work efficiently in a self-directed environment.

· A full list of duties will be provided to applicants.

Compensation: $15.97/hour, direct experience highly considered

· Proficiency with basic computer skills, printers, and Microsoft Office (Word, Excel, Outlook).

· Professional communication skills (phone, written, verbal, interpersonal).

· Strong customer service abilities.

· Self-motivated, proactive, detail-oriented, and able to work as part of a team.

· Strong time-management and prioritization skills.

· Ability to interpret and complete verbal and written instructions.

· Knowledge of conflict-resolution techniques.

· Ability to lift up to 20 pounds and perform light cleaning tasks (sweeping, emptying trash, etc.).