Counter Sales

Founded in 1946, Plumb Supply Company is a family-owned, Midwest-based plumbing, HVAC, and PVF distributor serving professional plumbing and heating contractors. With 32 locations across Iowa and Missouri, a large knowledgeable staff, and a large fleet of trucks, we strive to deliver quality, innovation, and value to customers of every size. For more information about our company, please visit our website at www.plumbsupply.com.

Plumb Supply Company has an opportunity for a dependable team player with a great attitude and attention to detail to join our Cedar Rapids, IA team. We offer opportunities for growth and advancement within the company, competitive pay, paid vacation, paid time off, and health insurance.

This is a full-time position working Monday through Friday with overtime as required.

Responsibilities:

• Greet customers in a friendly, timely, and respectful manner, both in person and over
  the phone
•  Understand customers' current and future needs and recommend appropriate products, information, and solutions.
• Use strong product knowledge to promote stocked products and recommend
  appropriate alternatives or complementary products.
• Build and maintain positive customer relationships through dependable and consistent service.
• Address customer concerns and help resolve order or product issues.
• Escalate complex customer needs, pricing questions, or projects when appropriate.
• Maintain a clean and organized work environment.
• Perform other duties as assigned.

Qualifications:

• Plumbing and/or HVAC knowledge preferred
• Successful customer service experience and great communication skills
• Ability to establish and maintain a professional working relationship with co-workers, supervisors, and customers both in person and over the phone
• Strong PC skills with Microsoft Windows, Excel, Outlook, Excel, Word, and Adobe Acrobat
• Proactive, self-motivated, able to recognize issues and resolve or escalate appropriately
• Must pass pre-employment testing (drug screen, background check, and driving record check)