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POSITION SUMMARY
Assists the Wait Staff and Food Servers. Maintains a high standard of cleanliness according to the food service sanitation codes. Provides excellent guest service.
KEY RESPONSIBILITIES
The following statements are intended as an overview of key responsibilities of the work for this position and are not all inclusive:
- Provides next-level guest service to internal and external guests. Demonstrates the Cedar Crossing culture in all interactions with guests and co-workers.
- Maintains confidentiality of all privileged information in accordance with established procedures with company policy and state regulations.
- Ensures compliance with all department and company policies, procedures, internal controls, and government regulations.
- Responsible for creating and fostering an environment of support and motivation for Team Members.
- Complies with department standards, guidelines and objectives to include adherence to all Food Service and Sanitation, OSHA, and Hazcom standards and guidelines.
- Provides consistent high-quality food and beverage service to all guests dining in the restaurants by adhering to service standards completely and correctly.
- Ensures that tables are clean and properly set.
- Maintains complete knowledge and understanding of restaurant and bar menus.
- Use chemicals as prescribed and responsibly. Ensure that all chemicals are in properly labeled containers.
- Assist the supervisor in proper stocking of supplies.
- Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the position’s supervisor.
- Keeps position supervisor informed of relevant activities.
- Other duties as assigned.
EDUCATION & EXPERIENCE
High school diploma or equivalent required. One (1) year customer service experience highly preferred. Other combinations of education and experience may be considered. Must have attention to detail and accuracy. Interprets and follow through on a variety of instructions furnished in written, oral, diagram or schedule form. Excellent customer service.
SKILLS & COMPETENCIES
Must have ability to:
- Communicate effectively with all levels of Team Members, guests and outside contacts.
REGULATORY AND COMPLIANCE RESPONSIBILITIES
In addition to the other duties described herein, every Team Member has the following responsibilities related to compliance with laws and regulations:
- Attend required training sessions offered by the casino.
- Obtain and maintain required license(s).
- Perform the duties described in compliance with local laws and regulations.
- Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
- Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the team member’s department.
- Have knowledge of the Property’s programs to address problem gambling.
- Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with gaming regulations and Internal Controls.
- Take the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management.
- Report any acts of wrongdoing on behalf of any Team Member of which they have knowledge.
WORK ENVIRONMENT
Must have ability to:
- Work effectively in a fast-paced environment.
- Move around all work areas effectively and efficiently.
- Work long hours, including nights, weekends and holidays.
- Sit or stand for extended amounts of time.
- Work in an environment with moderate to loud noise levels, may be exposed to secondhand smoke and varied light levels, including flashing lights.
CERTIFICATES, LICENSES, AND REGISTRATIONS:
Serv-safe Certification
SUPERVISORY RESPONSIBILITIES
No supervisory responsibilities.
A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team Members will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.
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