Description

Starting Hourly Rate: $15.00, based on experience, interview, and skills test

Currently Hiring For:

(Part-Time) One Opening Customer Service Representative: 8:00 AM – 2:00 PM
(Part-Time) Two Closing Customer Service Representatives: 4:00 PM – 9:30 PM

Location: Cedar Rapids, Coralville, Iowa City

Reports to: Customer Service Leader

Employment Type: Full-Time and Part Time, Non-Exempt

About New Pioneer Food Co-op

New Pioneer Food Co-op is a community owned, value driven local food marketplace rooted in cooperation, sustainability, and shared success. We exist to strengthen the local food system while creating welcoming spaces for staff, members, and partners to thrive.

About the Role

The Customer Service Clerk supports daily store operations while helping create a welcoming, organized, and positive experience for every customer.

This role works across multiple areas of the store including cashiering, stocking, customer assistance, food handling support, and maintaining clean and shopper ready spaces.

Customer Service Clerks play an important role in creating a smooth and enjoyable experience from entry to checkout while supporting the overall success of the store team.

Requirements

What You Will Do

Provide friendly, welcoming, and helpful customer service throughout the store
Operate registers accurately while supporting smooth customer flow and checkout experiences
Support stocking, replenishment, merchandising, and product rotation across departments
Maintain cleanliness and organization across customer facing areas and workspaces
Assist customers with product questions, carry outs, and general store support
Support food handling, packaging, and preparation tasks as assigned
Work collaboratively with team members across departments to support daily operations

What Success Looks Like

Customers feel welcomed, supported, and valued throughout their shopping experience
Front end and store operations remain organized, efficient, and customer focused
Products and customer facing areas are clean, stocked, and well maintained
Tasks are completed consistently with attention to detail and safety
Team members contribute positively to store culture and operational flow

What You’ll Bring

Customer service or retail experience preferred
Positive attitude and willingness to support multiple areas of the store
Ability to work in a fast paced and team oriented environment
Strong communication and reliability
Interest in natural and organic foods preferred
Ability to lift up to 50 pounds regularly
Flexible availability including evenings, weekends, and holidays

Compensation & Benefits

This position offers competitive hourly pay aligned with market benchmarks for similar cooperative retail roles, along with benefits that may include medical, dental, vision, paid time off, staff discounts, and retirement plan options for eligible team members.

Why Join New Pioneer

At New Pioneer, every role contributes to a shared mission of building stronger communities through food, service, and cooperation.

As a Customer Service Clerk, you help create the welcoming and dependable experience our shoppers count on every day.

Learn more about this Employer on their Career Site