Program & Community Outreach Manager

Job Details: Level: Experienced, Job Location: FACT Office Centralia - Centralia, WA, Position Type: Full Time, Education Level: 4 Year Degree, Salary Range: $82160.00 - $109761.00Salary/year, Job Shift: Any, Job Category: Health Care, WE’RE HIRING!!!FULL-TIME, PROGRAM & COMMUNITY OUTREACH MANAGER OPPORTUNITYCENTRALIA, WASHINGTON(SERVICING LEWIS COUNTY AREA) About CIHSWe’re a mission-driven behavioral health organization focused on: Whole-person, integrated care Expanding access to services Supporting both our clients and our clinicians Supplemental InformationSalary Range:   - $82,160 - $109,761 annually (Depending on experience) Rich Benefits Package includes: Comprehensive Health Package (medical, dental, vision, prescription coverage) - Currently, monthly health premiums are PAID for the employee and their qualifying dependents Life insurance; Long term disability; 11 paid holidays; Paid Time Off (PTO )- accrue 25 days in first year; Employee Assistance Program (EAP); PERS Retirement Program through the State of Washington Department of Retirement Systems (DRS)  CIHS currently contributes 5.58% of your salary into your retirement. Essential Duties and Responsibilities:Management Team Leadership Management Team Collaboration — Serves as an active member of the Management Team, contributing to policy development, operational improvements, and enhancements to service delivery. Strategic Planning Participation — Participates in strategic planning activities and provides recommendations supporting organizational growth, service expansion, and community engagement. HR Partnership — Collaborates with Human Resources to identify trends, support employee retention, and implement workforce improvement initiatives. Leadership Presence — Models organizational values, promotes accountability, and supports a positive and collaborative workplace culture. Program Operations Oversight (Approximately 50%) Daily Program Operations — Oversees day-to-day operations of assigned programs, ensuring compliance with statements of work, deliverables, contracts, fidelity measures, and performance expectations. Workflow Standardization — Develops and implements standardized workflows to support efficiency, consistency, and quality service delivery across program areas and service locations. Compliance Monitoring — Ensures compliance with all organizational policies, regulatory requirements, contractual obligations, and documentation standards. Program Knowledge & Staff Direction — Maintains comprehensive working knowledge of assigned programs and provides operational support, direction, and oversight to program staff. Purpose-Driven Alignment — Connects organizational and program goals to daily work activities and ensures employees understand performance expectations and desired outcomes. Administrative & Programmatic Oversight — Provides ongoing assessment, planning, program monitoring, performance evaluation, and operational oversight of assigned programs. Data & Outcomes Management — Reviews productivity, quality measures, program outcomes, staffing patterns, and service utilization data to support informed decision-making. Staff Leadership & Performance Management — Responsible for recruitment, onboarding, coaching, training, performance evaluations, disciplinary recommendations, and employee development activities. Budget Participation — Participates in budgeting processes and manages assigned programs within approved financial parameters. Operational Reporting — Prepares and presents operational reports, recommendations, and performance analyses to leadership. Multi-Site Operations — Provides oversight and support across multiple sites, locations, and service areas. Cross-System Collaboration — Facilitates partnerships and coordination among internal teams and external service providers to support integrated care and service delivery.Community Outreach & Partnership Development (Approximately 50%) Community Relations Leadership — Develops, maintains, and strengthens relationships with healthcare systems, behavioral health providers, schools, community organizations, tribal entities, government agencies, and other stakeholders. Community Representation — Serves as an ambassador for the organization at conferences, community events, coalition meetings, networking groups, professional associations, and public forums. Referral Development — Cultivates referral sources and strategic partnerships that increase awareness of services and improve access to care. Outreach Strategy Implementation — Develops and executes outreach plans designed to promote organizational services, expand community awareness, and support growth initiatives. Partnership Coordination — Coordinates collaborative projects and system partnerships that improve service coordination and reduce barriers to care. Business Development Support — Identifies opportunities for program growth, service expansion, and new community partnerships aligned with organizational objectives. Presentation & Public Speaking — Conducts presentations, trainings, workshops, and informational sessions for community partners, stakeholders, and professional groups. Community Needs Assessment — Evaluates community trends, service gaps, and emerging needs and provides recommendations to leadership regarding potential program enhancements. Marketing Collaboration — Partners with organizational leadership and marketing resources to develop outreach materials, educational content, and community messaging. Stakeholder Engagement — Maintains ongoing communication with key community stakeholders and external partners to support organizational visibility and positive community relationships. Grant & Funding Support — Assists with community collaboration efforts related to grants, funding opportunities, program development initiatives, and external partnerships. Outreach Metrics & Reporting — Tracks outreach activities, referral patterns, partnership outcomes, and community engagement results and prepares reports for leadership review.Qualifications: Who should apply?Required Qualifications Bachelor's degree in Behavioral Health, Human Services, Healthcare Administration, Business Administration, Public Administration, or a related field. Five (5) to seven (7) years of progressive leadership or management experience in behavioral health, healthcare, human services, or a closely related field. Demonstrated supervisory experience, including employee development, performance management, and operational oversight. Experience developing and maintaining professional relationships with external partners and community stakeholders. Strong computer proficiency, including Microsoft Office applications and electronic records systems. Valid driver's license and ability to travel throughout assigned service areas. Ability to successfully pass and maintain required background clearances.Preferred Qualifications Master's degree in Behavioral Health, Social Work, Healthcare Administration, Public Health, Business Administration, or a related field. Washington State behavioral health credential (LMHC/A, LMFT/A, LICSW/A, or equivalent). Washington State Substance Use Disorder Professional (SUDP) credential. Experience in community outreach, public relations, business development, stakeholder engagement, or partnership development. Experience working with adult and youth systems of care. Experience developing referral networks and community engagement initiatives. Experience presenting to community groups, professional organizations, or public stakeholders. Knowledge of healthcare, behavioral health, Medicaid-funded services, and community resource systems. CIHS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.